Receptionist

Summerford-Health-and-Rehab-LL; Falkville (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Summerford-Health-and-Rehab-LL in Falkville, Alabama is seeking an Administrative Assistant to greet visitors, answer phones, and direct calls. This hourly, non-exempt role reports to the Business Office Director/Administrator and supports the front desk operations.

Key duties include maintaining resident and staff directories, processing applications, announcing codes, and assisting residents, families, and staff with inquiries.

Qualifications

• Minimum high school diploma or equivalent.
• Exceptional customer service skills and telephone etiquette.

Responsibilities

• Answers the telephone in a professional manner; directs calls to appropriate individuals, and/or takes messages.
• May fax and photocopy information as needed.
• Maintains current resident / patient and staff directories
• May accept job applications and forwards to appropriate department.
• Announces emergency codes and instructions over public address system as required.
• Assists Residents, family members, and others with inquiries regarding Resident and facility information.
• Other duties as assigned.

Skills

Customer service

Telephone etiquette

Education

High school diploma or equivalent

Job description

Position Code:1

Department: Administrative 5303

FLSA: Hourly Non - Exempt Generally Reports to: Business Office Director/Administrator

The following statements are intended to describe the general nature and level of work being performed and are not intended to be a complete list of all responsibilities, duties and skills required.

SUMMARY

Represents the company in a positive and professional manner while greeting visitors, answering telephone, and directing calls. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Answers the telephone in a professional manner; directs calls to appropriate individuals, and/or takes messages.
• May fax and photocopy information as needed.
• Maintains current resident / patient and staff directories
• May accept job applications and forwards to appropriate department.
• Announces emergency codes and instructions over public address system as required.
• Assists Residents, family members, and others with inquiries regarding Resident and facility information.
• Other duties as assigned.

ENTRY QUALIFICATIONS

• Minimum high school diploma or equivalent.
• Exceptional customer service skills and telephone etiquette.

SUPERVISORY RESPONSIBILITIES

N.A.

PHYSICAL DEMANDS AND ENVIRONMENT

Working in normal office environment, employee may be required to sit, bend, stoop, use keyboard, see, talk and hear. May occasionally lift objects of 10 to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER REQUIREMENTS

By his / her signature below, employee agrees to adhere to and oversee communication of privacy guidelines relative to the confidentiality of residents' protected health information. Participates in (or conducts) company-sponsored training to safeguard against improper use and disclosure of such information. Monitors and ensures compliance with company policies, procedures and state and federal law.