Receptionist

Arcadia Care; Dwight (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Arcadia Care is seeking a Receptionist to provide exceptional customer service by answering inquiries and obtaining information from the public, residents, visitors, and other interested parties.

The role involves operating the switchboard, greeting visitors, assisting residents and staff, and performing general administrative tasks while maintaining security and filing systems. You will handle mail and deliveries and report concerns to the Administrator.

Qualifications

• High-school diploma or equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task and work under pressure.
• Professional appearance and demeanor.
• Resourceful, tactful, and proactive in dealing with issues.

Responsibilities

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and will direct or escort them to their destination.
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as word processing and data entry.
• Maintains security by following procedures and controlling access (logs and surveillance).
• Maintain the general filing system and file all correspondence appropriately.
• Receive and sort daily mail/delivery/couriers.
• Reports any issues or concerns with residents to the Administrator.
• Other duties as assigned.

Skills

Multitasking

Customer service

Communication

Professionalism

Proactive problem solving

Education

High-school diploma

Tools

Microsoft Office

Job description

Job Descriptions: RECEPTIONIST

JOB DESCRIPTION SUMMARY:

The Receptionist will provide exceptional customer service by answering inquiries and obtaining information from the public, residents, visitors and other interested parties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and will direct or escort them to their destination.
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as word processing and data entry.
• Maintains security by following procedures and controlling access (i.e., monitor logbook and surveillance footage).
• Maintain the general filing system and file all correspondence appropriately.
• Receive and sort daily mail/delivery/couriers.
• Reports any issues or concerns with residents to the Administrator.
• Other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.

Receptionist. Retrieved 10/2026. Official copy at https://arcadialtc.policystat.com/policy/15730500/. Copyright © 2026 Arcadia Care Page 1 of 3

• Must possess, as a minimum, a high-school diploma or its equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure. Receptionist. Retrieved 10/2026. Official copy at https://arcadialtc.policystat.com/policy/15730500/. Copyright © 2026 Arcadia Care Page 1 of 3
• Professional appearance and demeanor.
• Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise.

PHYSICAL DEMANDS

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to move intermittently throughout the workday.
• Must be able to speak and write the English language in an understandable manner.
• Must be able to cope with the mental and emotional stress of the position.
• Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum of 50 feet.
• May be necessary to assist in the evacuation of residents during emergency situations.

ACKNOWLEDGEMENT

This description has been prepared to assist in properly evaluating responsibilities, skills, working conditions, etc., present in the classification. It is not intended as a complete list of specific duties and responsibilities nor is it intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind and level of difficulty. I have read this job description and fully possess the requirements set forth therein and agree to abide by all said requirements.