Receptionist

DDRJ Holdings LLC in; Deer Park (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Hypotency Cannabis Dispensary, located in New York, seeks a Receptionist (Administrative) to be the first point of contact for guests, delivering a warm, professional welcome and ensuring compliance with age and ID verification. You will manage guest check-ins and maintain an organized lobby that reflects our premium brand.

As a key member of the front desk, you will update customer profiles in the POS system, coordinate with Budtenders for smooth transitions to the sales floor, and assist with

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests and provide a warm, professional welcome.
• Verify identification and age according to NY cannabis regulations.
• Check guests in and create/update profiles in the POS system.
• Maintain a clean, organized, and premium reception area.
• Assist with administrative duties and respond to inquiries.
• Coordinate with Budtenders to ensure smooth guest transitions.
• Protect confidentiality and handle sensitive information discreetly.

Skills

Customer service

Hospitality

Communication

Organization

Multitasking

Discretion

Attention to detail

Education

High school diploma

Tools

POS systems

Customer management software

Job description

Receptionist (Administrative)

About HypotencyCannabis Dispensary

Hypotency Cannabis is redefining the cannabis retail experience by creating a sophisticated, upscale dispensary where exceptional service, education, and hospitality come first. Our goal is to provide every guest with a welcoming, premium experience from the moment they walk through our doors. We are looking for passionate, customer-focused individuals who take pride in creating memorable first impressions and delivering outstanding service.

Position Summary

As the Receptionist, you will serve as the first point of contact for every guest entering Hypotency Cannabis. You will be responsible for creating a warm and professional welcome, ensuring compliance through age and identification verification, managing guest check-ins, and maintaining an organized lobby experience. Your ability to provide exceptional hospitality while supporting operational efficiency will play a critical role in delivering the elevated customer experienceHypotency Cannabis is known for.

Key Responsibilities

• Greet every guest with professionalism, warmth, and exceptional hospitality.
• Verify customer identification and age in accordance with all New York State cannabis regulations and company policies.
• Check customers into the dispensary and create or update customer profiles within the POS system.
• Manage lobby traffic and ensure an efficient, organized guest flow throughout the dispensary.
• Communicate estimated wait times and set clear expectations while maintaining a positive guest experience.
• Answer incoming phone calls, respond to general inquiries, and direct calls to the appropriate team members.
• Provide guests with information regarding products, store hours, promotions, loyalty programs, and dispensary policies.
• Assist first-time guests by explaining the check-in process and enrolling them in the loyalty program.
• Maintain a clean, organized, and welcoming reception area that reflects the premium Hypotency Cannabis brand.
• Coordinate with Budtenders and management to ensure seamless guest transitions from check-in to the sales floor.
• Assist with administrative duties including filing, data entry, documentation, and record keeping.
• Observe the reception area for any security concerns or unusual activity and immediately notify management when necessary.
• Deliver a luxury-level customer experience while maintaining professionalism, discretion, and compliance at all times.

Qualifications

Required Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, hospitality, reception, concierge, or retail preferred.
• Outstanding communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask while maintaining professionalism in a fast-paced environment.
• Comfortable learning and utilizing POS systems and customer management software.
• Ability to maintain confidentiality and handle sensitive customer information with discretion.
• Passion for delivering exceptional customer service.
• Must meet all eligibility requirements to work within the New York State cannabis industry.

Preferred Qualifications

• Previous cannabis dispensary experience preferred but not required.
• Experience in luxury retail, hospitality, hotels, concierge, or guest services is highly desirable.
• Familiarity with cannabis products and a willingness to continue learning through company education and training.

Physical Requirements & Work Environment

• Ability to remain in a stationary position or move throughout the dispensary as needed during scheduled shifts.
• Ability to move throughout the dispensary to greet guests, assist team members, and perform the essential functions of the position.
• Ability to operate computers, tablets, telephones, point-of-sale (POS) systems, and other standard office equipment.
• Ability to occasionally move products, supplies, or materials weighing up to 25 pounds.
• Ability to communicate effectively with guests, coworkers, and management in person, by phone, and electronically.
• Ability to work in a fast-paced retail environment while maintaining professionalism and attention to detail.
• Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
• Ability to perform the essential functions of this position with or without reasonable accommodation.

Why Join Hypotency Cannabis Dispensary?

At Hypotency Cannabis, we believe the guest experience begins the moment someone enters our doors. As a Receptionist, you'll play an essential role in shaping that experience by creating an atmosphere that is welcoming, elevated, and memorable. If you're passionate about hospitality, enjoy helping people, and want to be part of a team building one of New York's premier cannabis retail destinations, we'd love to hear from you.

Equal Employment Opportunity

Hypotency Cannabis is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse, inclusive, and respectful workplace where all employees have the opportunity to succeed. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, military status, marital status, citizenship status, or any other status protected by applicable federal, New York State, or local law.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process and during employment, consistent with the Americans with Disabilities Act (ADA) and the New York State Human Rights Law.