Receptionist

Capitol Region Education Council; Coltville (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Group Health Insurance Plans

403(b) Retirement Savings Plan

Tuition Reimbursement Program

Employee Assistance Program

Job summary

Capitol Region Education Council (CREC) is hiring a Receptionist for River Street Schools and Programs in Windsor, CT. This role serves as the first contact for students, families, staff, and visitors, maintaining a welcoming, professional environment and coordinating front-office activities.

The position supports arrival and dismissal, communications, and program logistics, with emphasis on confidentiality and high service standards.

Qualifications

• High school diploma or GED, or one to three months related experience and/or training, or equivalent combination of education and experience.
• 3 months general office procedures experience preferred.

Responsibilities

• Answer and route incoming telephone calls in a professional, courteous manner and relay messages.
• Greet, screen, and assist visitors, ensuring security procedures are followed.
• Provide administrative support: correspondence, photocopying, scanning, mailings, and directory updates.
• Coordinate facility and room reservations for meetings and events.
• Support student arrival/dismissal and transport communications as needed.
• Create staff calendars and internal communications; develop staff newsletters.

Skills

Customer service

Written communication

Oral communication

Interpersonal skills

Professionalism

Dependability

Education

High school diploma or GED

Job description

• Position Type:
  Administration (Certified)
• Date Posted:
  9/28/2026
• Location:
  River Street School - Windsor
• Closing Date:
  10/10/2026

Since 1966, the Capitol Region Education Council (CREC) has been dedicated to providing innovative, high-quality, and cost-effective educational programs and services to meet the diverse needs of children and adults in Greater Hartford. Serving 33 member districts and reaching additional communities statewide, CREC supports approximately 12,000 students annually through more than 120 educational programs. Our offerings include professional learning and coaching for educators, specialized programming for students with diverse needs, and PreK-12 education across 16 interdistrict magnet schools. Additionally, CREC provides school construction, operations, and cooperative business services, while also delivering programs that help adults build real, job-ready skills.

POSITION SUMMARY:

The Receptionist at River Street Schools and Programs serves as the first point of contact for students, families, staff, visitors, and community partners, creating a welcoming, professional, and customer-focused environment. This position is responsible for managing front office operations, directing communications, coordinating administrative support activities, and assisting with daily program logistics. The Receptionist plays a key role in ensuring efficient office operations, supporting student arrival and dismissal procedures, maintaining organizational communications, and providing exceptional service to internal and external stakeholders.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Duties/Responsibilities

• Answer and route incoming telephone calls in a professional and courteous manner, provide information to callers, take and relay messages, and respond to inquiries or direct requests to appropriate staff members.
• Greet, screen, and assist visitors, families, vendors, and community partners, ensuring adherence to visitor management and security procedures while directing individuals to the appropriate location or personnel.
• Provide administrative and clerical support, including preparing correspondence, photocopying and scanning documents, processing mailings, distributing incoming and outgoing mail, maintaining office supplies, and updating program directories and phone lists.
• Coordinate and submit facility and room reservation requests for meetings, trainings, and program events, ensuring space availability and appropriate logistical arrangements.
• Collaborate with transportation staff, program personnel, and families to support safe, efficient, and orderly student arrival and dismissal processes, including communicating changes and addressing transportation-related inquiries.
• Create, maintain, and regularly update staff event calendars and program-wide communications to support coordination and staff awareness of upcoming events and activities.
• Develop, format, and distribute staff newsletters and internal communications that highlight program reminders, important updates, upcoming events, staff achievements, and recognition initiatives.
• Monitor front office operations to ensure a welcoming, organized, and professional environment for visitors, students, and staff.
• Maintain confidentiality of student, family, and staff information and handle sensitive information in accordance with organizational policies and privacy requirements.
• Support special events, meetings, and program activities by assisting with communications, participant coordination, materials preparation, and logistical arrangements.
• Foster positive relationships with students, families, staff, and community stakeholders through responsive customer service and effective communication.
• Comply with all company policies and procedures.
• Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITY:

This position has no supervisory responsibilities.

COMPETENCIES:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Written & Oral Communication - Speaks and writes clearly; Listens and gets clarification; Responds well to questions; Speaks and writes clearly and informatively; Varies communication style to meet needs; Demonstrates group presentation skills; Participates in meetings.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

QUALIFICATIONS:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• 3 months general office procedures experience preferred.

TRAVEL REQUIREMENTS

None

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standing (occasionally, less than 1/3)
• Walking (occasionally, less than 1/3)
• Sitting (continually, more than 2/3)
• Reach with hands and arms (occasionally, less than 1/3)
• Lifting up to 25 lbs. (occasionally, less than 1/3)
• Carrying up to 25 lbs. (occasionally, less than 1/3)

WHAT'S IN IT FOR YOU?

• Group Health Insurance Plans
• Basic & Supplemental Life Insurance
• Long Term Disability & Short Term Disability options
• 403(b) Retirement Savings Plan with Employer Matching Contribution if applicable
• Flexible Spending Account Pre-Tax Savings for Health Care, Dependent Care, and Limited Purpose Post Deductible (if contributing to an HSA)
• Employee Assistance Program
• Credit Union Access
• Tuition Reimbursement Program
• Employee Network Groups
• Access to professional learning opportunities with two fully paid courses through CREC University each year, empowering you to expand your skills and advance your career!
• Benefit from our exclusive partnership with Springfield College, offering a 15% discount on tuition for next-level degree programs to support your academic and career aspirations!

Based on terms and conditions during your employment, specific to your job classification and collective bargaining agreement.

DIVERSITY, EQUITY, & INCLUSION STATEMENT:

CREC strives to understand and confront the symptoms and causes of racism and prejudice ranging from biases to aggressions to discriminatory policies, practices, and traditions that harm people from systemically marginalized groups or that benefit privileged groups. CREC staff and students acknowledge and respect people of all identifiers, such as race, socioeconomic status, gender identity and expression, education, age, ability, ethnicity, culture, sexual orientation, language, nationality, religion, and veteran status.

CREC staff and students acknowledge and respect people of all identifiers, such as race, socioeconomic status, gender identity and expression, education, age, ability, ethnicity, culture, sexual orientation, language, nationality, religion, and veteran status.

DISCLAIMER STATEMENT:

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Diversity, Equity, and Inclusion Statement

CREC strives to understand and confront the symptoms and causes of racism and prejudice ranging from biases to aggressions to discriminatory policies, practices, and traditions that harm people from systemically marginalized groups or that benefit privileged groups. CREC staff and students acknowledge and respect people of all identifiers, such as race, socioeconomic status, gender identity and expression, education, age, ability, ethnicity, culture, sexual orientation, language, nationality, religion, and veteran status.

Employment Verification with E-Verify

CREC PARTICIPATES IN E-VERIFY

Notice: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Important: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).