Receptionist

Betsy Ross Operations LLC; City of Rome (NY); On-site; USD 17,000 - 25,000; Part time

Job summary

Betsy Ross Nursing & Rehab Center in Rome, NY is seeking a Part-Time Receptionist to greet residents and visitors, manage the switchboard, and support front-desk operations in a busy care setting.

The role emphasizes friendly customer service, adherence to facility policies, and collaboration with staff during a period of renovation under new management.

Qualifications

• Minimum high school diploma or equivalent.
• One year of reception experience preferred.
• Excellent communication and organization skills.
• Ability to work well under pressure and be flexible.
• Exemplary customer service skills.
• Covid-19 vaccinations are encouraged but NOT mandated; we continue to offer COVID-19 vaccination guidance.

Responsibilities

• Open and close the Front Lobby, assure secure access and departure for residents, visitors, vendors and contractors.
• Present a calm, courteous and professional demeanor at all times.
• Serve as main switchboard and paging operator for the facility.

Skills

Front desk

Customer service

Phone handling

Education

High School Diploma

Job description

Description

* NEW HIGHER PAY RATES * PER DIEM OR PART-TIME HOURS AVAILABLE * WEEKEND AVAILIBILITY PREFFERRED *

A Great Place to Work. A Great Place to Receive Care! Our Nursing Home Facility located in Rome, NY is seeking a Part-Time Receptionist. Betsy Ross Nursing & Rehab Center is a 120-bed facility offering excellence in rehabilitation and skilled nursing care in a lovely homelike environment undergoing AN EXCITING LARGE-SCALE RENOVATION UNDER NEW MANAGEMENT AND ADMINISTRATION! With a focus on rehabilitation and recovery, our skilled team of therapists and healthcare professionals assist residents in achieving optimal health and well-being. Our mission is to provide high quality care to all with respect and compassion through a team approach that focuses on personalized goals.

RECEPTIONIST SUMMARY:

• The role of the Receptionist is to provide a friendly and helpful first impression to our residents, visitors and staff, adhere to all policies and procedures of the facility while focusing on customer service and satisfaction.
• Open and close the Front Lobby, assures all residents, visitors, vendors and contractors adhere to the secure access and departure rules of the facility, and assure the Lobby is secure when the Receptionist leaves the area
• Receptionist must be aware of situations in the Lobby area at all times and must never leave the Lobby area unattended
• Present a calm, courteous and professional demeanor at all times.
• Serve as main switchboard and paging operator for entire facility. Ascertains nature of calls and relays to proper location within facility
• Assist in resident elopement prevention by communicating with residents, transporters and nursing personnel whenever a resident leaves the facility and assure that visitors sign in and out of facility
• Assist visitors and residents with directions. Maintain current list of residents to aid in directing visitors and notify staff of their visitors, appointments, etc.
• Collect resident’s clothing from visitors, have family complete inventory sheet and relay to laundry for marking
• Aid in the administration of resident trust accounts by collecting monies and providing receipt
• Receptionist will distribute payroll checks and additional announcements to staff

Requirements

• Minimum High School Diploma (or equivalent).
• One year of reception experience preferred
• Excellent communication and organization skills
• Ability to work well under pressure and be flexible
• Exemplary customer service skills
• *Covid-19 vaccinations are encouraged but NOT MANDATED; we continue to offer COVID-19 vaccination based on eligibility guidance from CDC

We are an Equal Opportunity Employer, celebrate diversity, & are committed to creating an inclusive work environment for all! We comply with disability laws and provides reasonable accommodations for applicants and employees.

*Disclaimer: This is a general job summary for advertisement purposes only. A full comprehensive job description can be provided upon request or during the hiring process.