Receptionist

Brookdale; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k)

Associate assistance program

Employee discounts

Referral program

Early access to earned wages forHourly

Optional voluntary benefits including:

Job summary

Brookdale is seeking a Receptionist to welcome visitors, route calls, and assist with light clerical tasks at our Charlotte community. The role supports a courteous, organized front desk and contributes to a positive resident experience.

The ideal candidate will handle guest interactions professionally, manage mail and basic office duties, and respond to urgent needs per established procedures.

Qualifications

• Receptionist greets visitors, answers questions, signs guest sheets and routes calls.
• Sorts, delivers, and collects mail; may perform basic clerical tasks and maintain logs.
• Responds to resident emergencies per community protocol.

Responsibilities

• Greet all visitors and direct them to the proper staff or resident.
• Answer phones, take messages, and route inquiries efficiently.
• Support basic administrative duties as needed to keep the community running smoothly.

Skills

Guest services

Phone etiquette

Multitasking

Customer service

Tools

Microsoft Office

Job description

Job Description

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity. Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Job Description

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity. Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Part And Full Time Benefits Eligibility

• Medical, Dental, Vision insurance


• 401(k)


• Associate assistance program


• Employee discounts


• Referral program


• Early access to earned wages for hourly associates (outside of CA)


• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off


• Paid holidays


• Company provided life insurance


• Adoption benefit


• Disability (short and long term)


• Flexible Spending Accounts


• Health Savings Account


• Optional life and dependent life insurance


• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan


• Tuition reimbursement

Base pay in range will be determined by applicant's skills and experience. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsibilities

• Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.


• Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.


• May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.

Brookdale is an equal opportunity employer and a drug-free workplace.

Qualifications

What it takes to be a Receptionist at Brookdale:

Receptionists greet all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff. Our Receptionists sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs. You may also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.

Brookdale is an equal opportunity employer and a drug-free workplace.

About Us

Brookdale is a Great Place to Be:

• Gracious hospitality and neighborliness for our residents and families.


• Home-like feel and all-around comfort for residents and visiting family members.


• Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.


• Industry leader in clinical care.


• Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional.


• Extensive corporate support including a robust training program.