Receptionist

WCPSS; Cary (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Wake County Public School System is seeking a Receptionist to support school sites and central offices. The role handles calls, visitors, mail, and documentation, and assists staff with various clerical tasks. Strong communication and teamwork are essential.

The position requires a high school diploma or equivalent and proficiency in Microsoft Office and Google Apps, with a focus on customer service and accuracy in records. Work is Monday through Friday in a school environment.

Qualifications

• General office procedures knowledge is required.
• Proficiency with MS Office and Google Apps is expected.
• Excellent customer service skills and strong communication.
• Effective time management and ability to work in a team.
• Ability to establish and maintain good relationships with staff and community.

Responsibilities

• Answer telephones, greet visitors, and route questions appropriately.
• Administer mail processing and document preparation tasks.
• Notify staff of visitors and central mail/materials awaiting pickup.
• Assist with typing and word processing tasks for administrators.
• Maintain routine files and student-related records as needed.
• Supervise and respond to student needs and communicate with guardians.
• Perform other related duties as assigned.

Skills

Office procedures

MS Word, Excel, PowerPoint

Google Apps

Customer service

Time management

Communication skills

Teamwork

Relationship building

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Apps

Job description

Overview

POSITION TITLE (Oracle title)

RECEPTIONIST

WORKING TITLE

Receptionist

SCHOOL/DEPARTMENT

K-8, Middle, High School, or Central Office

LOCATION

School Site or Central Office

PAY GRADE

Noncertified Grade 19

FLSA STATUS

Nonexempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

No

WORK WEEK SCHEDULE

Monday-Friday

POSITION PURPOSE:

Performs general office duties to support the activities of a school or office including receiving telephone calls and greeting visitors, processing incoming and outgoing mail, assisting other staff, responding to requests for information, maintaining and updating records, and preparing documents.

MINIMUM QUALIFICATIONS:

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Considerable knowledge of general office procedures and processes;
• Considerable knowledge of Microsoft Office including Word, Excel, and PowerPoint; Google Apps;
• Excellent customer service skills;
• Effective time management skills;
• Ability to communicate information clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
• Ability to work in a team environment;
• Ability to establish and maintain effective working relationships with school system staff, students, parents, external agencies, vendors, and the community.

EDUCATION, TRAINING, AND EXPERIENCE

• High school diploma or equivalent.

CERTIFICATION AND LICENSE REQUIREMENTS

None

PREFERRED QUALIFICATIONS:

• Experience in a clerical related field.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Performs a variety of general office duties to support the activities of a school or office, including receiving telephone calls and greeting visitors, processing incoming and outgoing mail, assisting other staff, responding to requests for information, maintaining and updating records, and preparing documents.
2. Administers medication to students according to policies and procedures; maintains an organized health room including ordering health supplies and providing first aid treatment to students, as needed.
3. Notifies employees of visitors, mail, or other materials waiting in a central location.
4. Assists administrators and other staff with typing and word processing tasks.
5. Maintains routine office files and records relating to student records and/or instructional materials.
6. Supervises and responds to the needs of students and makes contact with parents and guardians, as needed.
7. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This position operates in a professional office and school environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff students, parents, external agencies, vendors, and the community. Work is considered light physical work, requiring the exertion of up to ten pounds of force.

EFFECTIVE DATE: 10/2023

DISCLAIMER:

The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.