Receptionist

Clive Behavioral; Benton (AR); On-site; USD 24,000 - 30,000; Full time

Job summary

Rivendell Behavioral Health Services of Arkansas is seeking a Weekend Receptionist to greet visitors, manage the hospital switchboard, and support admissions in a fast-paced behavioral health setting.

The role requires compassion, calmness in escalated situations, and strong organizational skills. A high school diploma or GED is required, with prior receptionist or switchboard experience preferred.

Qualifications

• High school education or GED required.
• Prior switchboard experience required.
• Typing 40 WPM or better.
• Knowledge of general office and phone skills; strong organization and written communication.
• Must have legible handwriting.
• Prefers 6+ months receptionist or related customer service experience.

Responsibilities

• Greet and welcome all guests and respond to their needs.
• Provide switchboard coverage and route calls to appropriate staff.
• Enforce Covid protocols for patient and staff protection.
• Distribute initial paperwork to admissions for the Assessment Department.
• Notify Nursing Dept. of discharges and verify IDs of family members picking up patients.
• Maintain proper procedures for accepting patient clothing.
• Coordinate and serve as gatekeeper for visitors during family visitations.

Skills

Interpersonal skills

Service excellence

Calm under pressure

Education

High school diploma or GED

Tools

Switchboard

Job description

Responsibilities

Receptionist - Weekends

11 am to 7 pm on Saturdays and Sundays

Rivendell Behavioral Health Services is an 80-bed full-service behavioral healthcare acute care facility located in Benton, AR, that has been providing quality health care to the residents of Arkansas since 1985. Rivendell Behavioral Health Services has been offering hope to individuals, families, and communities for over 35 years. Rivendell Behavioral Health Services is the leader in providing quality mental health and addiction treatment services. Our commitment to care includes developing integrated delivery systems through partnerships with medical surgical hospitals, community mental health centers, educational institutions, managed care organizations, local health professionals and agencies. Rivendell Behavioral Health Services strives to set the standard for excellence in the field of behavioral health care and maintains its leadership role by treating each patient as a respected individual of our community.

The Receptionist has one of the most important roles in our facility. You are always interacting with patients' families, referral sources and facility. If you are able to show compassion and respect to all individuals, possess the ability to remain calm in escalated/high strung situations, and believe in working together with your coworkers is key to success, then we want you to be a part of our team at Rivendell Behavioral Health Services of Arkansas.

Duties and responsibilities of a Receptionist may include but are not limited to:

• Strong interpersonal, customer service, and "Service Excellence" skills.
• Prefer candidate with at least 6 months of Receptionist experience or similar customer service experience.
• Person will be responsible for greeting and welcoming all guests and responding to their needs.
• Provide coverage for the switchboard which involves answering the hospital's incoming telephone calls and routing them to the appropriate staff.
• Responsible for enforcing all Covid protocols that have been put in place for protection of our patients & staff.
• Distributing initial paperwork to admissions for Assessment Department including Check Sheets.
• Notifying Nursing Dept. of Discharges and checking required ID of family member that is picking up the patient.
• Maintain proper procedure for accepting patient clothing.
• Responsible for coordinating and serving as the gatekeeper for our Visitors and during Family Visitations.
• This role will require at least 6 hrs. of training depending on employee’s level of experience. Training may be done in two-three-hour increments.

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $10.77 billion in 2018. In 2020, UHS was again recognized as one of the World's Most Admired Companies by Fortune; in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 87,000 employees and through its subsidiaries operates 26 acute care hospitals, 327 behavioral health facilities, 40 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

Qualifications

A minimum of a high school education or GED. Must have prior switchboard experience. Must be able to type 40 WPM or better. Requires a knowledge of genral office and phone skills as well as excellent organization and writtent communication skills. Must have legible handwriting.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.