Receptionist

ABC Home & Commercial Services; Austin (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

401(k) with company matching

Paid vacation and sick leave

Profit-Sharing Plan

Tuition reimbursement

Job summary

ABC Home & Commercial Services seeks a friendly receptionist for an on-site, second-shift role in Texas. You will greet visitors, screen calls, provide information, and support office operations in a fast-paced environment.

No prior experience is required, though front desk or food service is a plus. The role includes typical clerical duties, coordinating with teams, and the chance to grow within a longtime, family-owned company serving Central and South Texas.

Qualifications

• No experience required; prior front desk or food service experience is a plus.
• Bonus points if experience is in HVAC, Plumbing, Electrical, Lawn, Pest or home improvement services.
• Able to handle 400-500 calls per day.
• Must type at least 25 wpm.
• Strong interpersonal and written communication skills.
• Bilingual is a plus.

Responsibilities

• Receive, screen all incoming phone calls and connect them to appropriate personnel.
• Provide timely and accurate information to incoming customer requests.
• Warmly greet and direct all visitors entering the office premises.
• Sort and deliver mail, packages, deliveries and messages to the appropriate department.
• Distribute incoming email and fax communication to appropriate departments or personnel.
• Provide general clerical and administrative support to all levels of professionals.
• Work in partnership with other employees to meet and exceed customer expectations.
• Maintain a professional attitude at all times with customers, fellow employees and supervisors.

Skills

Receptionist duties

Phone handling

Customer service

Typing 25 wpm

Interpersonal communication

Bilingual (bonus)

Call volume 400-500/day

Job description

Description

$17.00 - $19.00 an hour based on experience

2nd Shift: M - F, 9am - 6pm (ON-SITE) / local applicants only

(1) Saturday per month, 8am - 1pm (paid overtime) - rotated schedule with Team.

This is not a remote position, this position requires an on-site presence M - F with (1) Saturday* per month.

No experience needed, but previous experience in front desk or food service roles, such as reception or waitressing is preferred.

Are you ready to embark on an exciting career with ABC Home & Commercial Services? We're not just a company; we're a close-knit community dedicated to service and excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families. Come be a part of something special -

How You'll Make an Impact:

As ABC's Receptionist, you will utilize an in-depth knowledge of ABC's services and program to effectively communicate with customers, employees and visitors on the phone and in person.

Requirements

What You'll Bring

• No experience needed, but previous experience in front desk or food service roles, such as reception or waitressing is preferred.
• Bonus points if experience is in any of the following services: Mechanical (HVAC, Plumbing, Electrical), Lawn, Pest and Home Improvement (Handyman, pool cleaning/repair, power washing)
• Able & comfortable handling anywhere from 400-500 calls per day.
• Ability to organize and prioritize workload, work under pressure in a fast paced environment, and handle irate customers while still maintaining good composure.
• Must be able to type at least 25 wpm and be able to use phone systems.
• Ability to communicate well, using excellent interpersonal and communication skills.
• Excellent written communication skills, including spelling and punctuation.
• Must be able to adapt quickly in an ever-changing, fast paced environment.
• High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing. Computer skills.
• Ability to sit for long periods of time.
• Bilingual is a plus.

What We Offer:

• Comprehensive benefits package including health, dental, vision, and life insurance.
• 401(k) with company matching.
• Paid vacation, sick leave, and participation in our Profit-Sharing Plan.
• Additional compensation opportunities through our Lead Now Program.
• Company clubs, outings, and paid training and development opportunities.
• Tuition reimbursement and educational scholarships for employees and family members.
• Volunteer Engagement Program with approved Volunteer Time Off (VTO).
• Wellness program including a gym membership.

What You'll Do:

• Receive, screen all incoming phone calls and connect them to appropriate personnel.
• Provide timely and accurate information to incoming customer requests.
• Warmly greet and direct all visitors entering the office premises.
• Sort and deliver mail, packages, deliveries and messages to the appropriate department.
• Distribute incoming email and fax communication to appropriate departments or personnel.
• Provide general clerical and administrative support to all levels of professionals.
• Work in partnership with other employees to meet and exceed customer expectations.
• Maintain a professional attitude at all times with customers, fellow employees and supervisors.

ABC is an Equal Opportunity Employer. Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. For CSR positions a WPM test will also be conducted.

*As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company's operations.