Receptionist

Savannah Dental Care; Aubrey (TX); On-site; USD 25,000 - 32,000; Full time

Job summary

Savannah Dental Care is seeking a Treatment Coordinator to manage patient consultations, coordinate treatment plans, and assist with insurance questions. This role involves scheduling, presenting financial options, and ensuring smooth front-office operations.

A strong focus on patient relations and accurate data entry is required. Ideal candidates will have high school diploma, legible handwriting, and experience with dental software.

Qualifications

• High school diploma is required.
• Legible handwriting for communications is needed.
• Knowledge of dental software is a plus.
• Office experience is desired.
• Strong interpersonal and verbal skills are essential.
• Conflict resolution experience is helpful.
• Customer service or patient relations experience is valuable.

Responsibilities

• Coordinate patient consultations and treatment plans.
• Calculate fees for treatment based on various fee schedules; present options.
• Assist patients with financing options, insurance questions and treatment concerns.
• Maintain and use tickler and delayed treatment files; schedule appointments.
• Record chart entries from conversations; manage doctor charts for plans.

Skills

Interpersonal skills

Verbal communication

Customer service

Data entry

Team player

Education

High school diploma

Tools

Dental software

Job description

Location:Savannah DentalJob DescriptionPRIMARY RESPONSIBILITIESPrimarily responsible for the ensuring patients understand and schedule for necessary treatment. Other responsibilities include but are not limited to, coordinating communications between doctors and patients, helping to build and maintain a doctor/hygiene schedule, assist with patient inquiries, including insurance questions, organize and present patient treatment plans with financial obligations and get patient agreement. May also be required to assist with general front office duties.SPECIFIC DUTIESConsultation ManagementConduct patient consultationCalculate fees for treatment based on various fee schedulesAssist patients with financing options, insurance questions and treatment concernsMaintain and use tickler file and delayed treatment fileNotify patients when pre-estimates come back and schedule appointments after making proper financial arrangementsPrepare in advance treatment consent forms, including surgical, endodontic, and general consentsRecord chart entries from phone or in-person conversations when appropriateManage doctor charts for treatment plans, treatment conferences, letters and phone callsPrepare financial treatment plans and present plan options to patient at end of their appointmentAssist with consultation appointment as directed by doctor—for example, treatment coordinator should be in the room with the doctor and patient for all or part of the consultation appointmentMake all financial arrangements with the patient after doctor has left the consultation roomPatient ManagementIf indicated, set up appointment for patient with specialist/general dentist. Coordinate with specialist’s /general dentist’s office; send explanatory letter, x-rays, study models, etc.Make sure that the office knows exactly where the patient is “in the system” at all times. For example, treatment coordinator should know whether patient has scheduled treatment, scheduled with specialist/general dentist, deferred recommended treatment, etc. and be aware of what the next step is and when it will occurSchedule patient for treatment at the appropriate time after the specialist/general dentist has completed treatmentTake phone calls from patients or specialists/general dentists who have questions about treatmentMeet with doctor briefly on a daily basis to review schedule, significant information and systems, items that need attentionInsuranceUpdate insurance information on all patients at all timesOrganize supporting materials for claim forms, such as radiographs or written narratives, as directed by doctorAssist insurance coordinator with posting correct treatment codes for billing insuranceVerify patients benefit eligibility and dental treatment history as neededInventory ManagementMonitor and make sure all dental office equipment is working properlyOffice ParticipationBe an active participant in staff meetingsPerform other tasks as assigned by office managerPERSONNEL REQUIREMENTSEducation/ExperienceHigh school diplomaLegible handwriting for communicationsKnowledge of Dental Software a plusOffice experience desiredInterpersonalGood interpersonal skills to maintain effective rapport with patients, dentists, other staff members and communityEffective verbal skills to communicate with patients and staffTeam playerAble to adapt to office policy improvements (office is constantly striving for improved customer care/service)Conflict resolution experienceCustomer service or patient relations experienceQuick response/accurate data entryCommunicate all concerns to Office ManagerCompensation & Benefits:Guaranteed Hourly Rate $18- $23 DOEPaid Vacation & Paid Holidays401k Program: with matching contributionsBenefits: (offered at 30 hours or more)Competitive health, dental, and vision planLife Insurance and Disability Insurance#sponsorfdFLSA Status:Non-ExemptWe are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.