Receptionist

humana; Anderson (SC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)

Job summary

Humana's CenterWell Senior Primary Care in Anderson, SC, is seeking a Receptionist 1 to greet visitors, route calls, and support front-desk operations in a patient-centered environment.

The role requires at least 1 year of healthcare customer service experience, proficiency with MS Office, and strong communication skills. Typical 40-hour weeks, weekdays, with competitive benefits and a bonus opportunity.

Qualifications

• 1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered
• Passionate about enhancing patient care and continuously improving the overall consumer experience
• Convey information and maintain a positive demeanor
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow
• Experience using MS Office tools for reporting, data analysis, and workflow optimization
• TB screening required upon hire

Responsibilities

• Greet visitors and determine the nature of their visit; issue passes and direct to appropriate office
• Operate a switchboard or multi-line phone; route calls and take accurate messages
• Support administrative tasks such as booking meeting rooms and handling mail and packages
• Respond to routine inquiries about location, hours, contact details, and emails

Skills

Customer service

MS Office

Scheduling

Communication

Healthcare experience

Education

High School Diploma or GED

Tools

EMR systems

Job description

Become a part of our caring community

The Receptionist 1 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

The Receptionist 1 operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Use your skills to make an impact

Required Qualifications

• 1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered
• Passionate about enhancing patient care and continuously improving the overall consumer experience.
• Convey information and maintain a positive demeanor
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow
• Experience using MS Office tools for reporting, data analysis, and workflow optimization
• This is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.

Preferred Qualifications

• High School Diploma or GED
• Knowledge of Medical Terminology
• Value-based Care experience including knowledge of HEDIS, CPT/ICD coding, and CAHPS/HOS Patient Experience
• Experience with EMR Systems (Electronic Medical Records)

Hours

Monday - Friday, 8:00 AM to 5:00 PM

Location

In-office - Anderson, SC

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for e