Reception Unit Clerk

Group Health Cooperative of South Central WI; Madison (WI); On-site; USD 19,286 - 24,796; Part time

Benefits offered by this job

Health and dental insurance

Paid parental leave

Short-term disability

Long-term disability

Life insurance

Flexible spending account

Tuition reimbursement

Pet insurance

Eyewear discounts

Job summary

Group Health Cooperative of South Central Wisconsin is seeking a part-time Reception Unit Clerk for a 36-hour workweek. The regular schedule is Monday–Wednesday, Friday 7:00 am–4:30 pm.

The role provides back-up office support to the care team and assists nursing and practitioner staff, while coordinating provider schedules with the reception team. Responsibilities include signaling schedule changes to reception staff, scheduling specialty appointments, and completing duties per the reception

Qualifications

• High school graduate or equivalent required.
• Minimum one year of customer service experience; medical reception experience preferred.
• Ability to learn HIPAA requirements and maintain patient confidentiality.
• Strong organizational and communication skills required.

Responsibilities

• Provide back-up office support to the care team and assist nursing/practitioner staff.
• Communicate provider schedule changes to reception staff.
• Schedule specialty appointments and manage related duties.
• Follow directions from the Reception Team Leader and Clinic Manager.

Skills

Customer service

Communication skills

Organizational skills

HIPAA knowledge

Education

High school diploma or equivalent

Tools

Epic Systems

Database software

Word processing

Email clients

Job description

Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER

Part-time Reception Unit Clerk | 36 hours per week

Regular Schedule: Monday - Wednesday, Friday 7:00 am - 4:30 pm

The Reception Unit Clerk will be responsible for providing back‑up office support to the care team staff, providing support to the nursing and practitioner staff, communicating provider schedule changes to reception staff, scheduling specialty appointments, and other duties as found in the reception team staff job description. The Reception Unit Clerk will work under the supervision of the Reception Team Leader and the direction of the Clinic Manager.

GHC‑SCW is a quality‑driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well‑being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid parental leave, short‑term disability, long‑term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more.

Many Talents, One Mission! The Benefits of Working at GHC‑SCW.

Job Specific Minimum Qualifications

1. High school graduate or equivalent required.
2. Minimum one (1) year work experience in a setting that requires customer service skills. Work experience in a Medical Reception setting preferred. Relevant training may be substituted for work experience. Previous experience using the telephone in a service capacity preferred. Experience with medical terminology preferred.
3. Ability to earn relevant service stars such as Primary Care in order to pass initial evaluation period.
4. Excellent organizational skills required.
5. Excellent verbal and written communication skills required.
6. Excellent customer service skills required. Ability to be culturally sensitive and work with a diverse patient population.
7. Ability to work harmoniously and cooperatively with all personnel and the public required.
8. Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public required.
9. Ability to maintain patient confidentiality required. Knowledge of or ability to learn HIPAA requirements.
10. Knowledge of and ability to use various computer programs including database, word processing, and email.
11. Ability to use and/or learn online systems such as electronic medical record and appointment scheduling. Knowledge of Epic Systems is desirable but not required.
12. Ability to handle and prioritize multiple tasks appropriately in rapid succession required.
13. Ability to be flexible in daily assignments.
14. Ability to take and relay messages accurately and in a timely manner, including the ability to spell correctly required.
15. Ability to use a keyboard for much of the shift required.
16. Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair required.
17. Ability to frequently bend and reach from both a standing and sitting position required.
18. Ability to speak and listen in person and on the telephone.

The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC‑SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.

Our Mission Statement: We partner with members and the communities we serve to maximize health and well‑being.

Our Vision: As a local, not‑for‑profit, member‑owned Cooperative, we are the most trusted resource for lifelong health and well‑being in the communities we serve.

Our Values

• We are a not‑for‑profit Cooperative
• We are member‑centered
• We are equitable and inclusive
• We are quality‑driven
• We are innovative
• We are community involved

We believe:

Healthcare is a human right.

In treating all people with dignity and respect.

There is strength in diversity.

Equity celebrates our humanity.

We are better together.

Equal Opportunity Employer Statement: Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC‑SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.