Reception Team Staff - Clinic

Group Health Cooperative of South Central Wisconsin; Madison (WI); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Short-term disability

Long-term disability

Life insurance

Flexible spending account

Tuition reimbursement

Pet insurance

Eyewear discounts

Job summary

Group Health Cooperative of South Central Wisconsin is seeking a Reception Team Staff member for the clinic in Madison. The role supports front desk operations, answers calls, checks in patients, schedules appointments, handles inquiries, and processes payments.

Regular schedule is Monday, Wednesday through Friday, 7:30 am–4:00 pm, 32 hours per week. The position requires strong customer service, organization, and communication skills, with HIPAA knowledge and the ability to work with diverse

Qualifications

• High school graduate or equivalent required.
• Minimum six (6) months work experience in a setting that requires customer service skills required. Medical reception experience preferred.
• Ability to pass Competency Test in primary reception area and Telephone Communication skills checks within 3–6 months.
• Excellent organizational, verbal and written communication, and customer service skills.
• Ability to work with a diverse patient population and maintain confidentiality (HIPAA).
• Ability to use email and on-line scheduling systems.

Responsibilities

• Answer phone calls and provide backup support for nurse and practitioner lines.
• Greet and check in patients and visitors; schedule appointments.
• Respond to general inquiries; collect payments.
• Maintain an organized front desk and patient flow; adhere to HIPAA and confidentiality.
• Work under supervision of the Reception Team Leader.

Skills

Customer service

Phone etiquette

Professional communication

HIPAA knowledge

Multitasking

Verbal/written communication

Teamwork

Scheduling appointments

Education

High school diploma

Tools

EMR / EHR systems

Appointment scheduling software

Microsoft Office

Email usage

Job description

0.80 FTE / 32 hours per week

Regular Schedule: Monday, Wednesday - Friday 7:30 am - 4:00 pm.

The Reception Team Staff – Clinic role involves delivering a variety of administrative support tasks, such as answering phone calls (including backup support for nurse and practitioner lines), properly greeting and checking in patients and visitors, scheduling appointments, responding to general inquiries, collecting payments, and maintaining an organized front desk. This position operates under the general supervision of the Reception Team Leader.

GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more. Many Talents, One Mission! The Benefits of Working at GHC-SCW.

Job Specific Minimum Qualifications

1. High school graduate or equivalent required.
2. Minimum six (6) months work experience in a setting that requires customer service skills required. Work experience in a Medical Reception setting preferred. Relevant training may be substituted for work experience. Previous experience using the telephone in a service capacity preferred.Experience with medical terminology preferred.
3. Ability to pass Competency Test in primary reception area and Telephone Communication skills checks within a reasonable time period (approximately 3 – 6 months).
4. Excellent organizational skills required.
5. Excellent verbal and written communication skills required.
6. Excellent customer service skills required.Ability to work with a diverse patient population.
7. Ability to work harmoniously and cooperatively with all personnel and the public required.
8. Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public required.
9. Ability to maintain patient confidentiality. Knowledge of or ability to learn HIPAA requirements.
10. Knowledge of and ability to use email.
11. Ability to use and/or learn on-line systems such as electronic medical record and appointment scheduling.
12. Ability to handle and prioritize multiple tasks appropriately in rapid succession required.
13. Ability to be flexible in daily assignments.
14. Ability to take and relay messages accurately and in a timely manner, including the ability to spell correctly required.
15. Ability to use a keyboard for much of the shift required.
16. Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair required.
17. Ability to frequently bend and reach from both a standing and sitting position required.
18. Ability to speak and listen in person and on the telephone.

The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner.The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.

Our Mission Statement:

We partner with members and the communities we serve to maximize health and well-being.

Our Vision:

As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.

Our Values

• We are a not-for-profit Cooperative
• We are member-centered
• We are equitable and inclusive
• We are quality-driven
• We are innovative
• We are community involved

We believe:

Healthcare is a human right.

In treating all people with dignity and respect.

There is strength in diversity.

Equity celebrates our humanity.

We are better together.