Reception Desk Supervisor

Goodwin Living; Alexandria (VA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

DailyPay

401k Retirement Plan

Tuition Assistance

Staff Emergency Grants

Free Meals

Access to Fitness Center

Job summary

Goodwin Living is seeking a Reception Desk Supervisor in Alexandria, Virginia. This role involves overseeing reception desk operations, ensuring the needs of residents and visitors are met efficiently.

The ideal candidate will have strong supervisory and customer service skills, with experience in public relations. With a focus on creating an enriching environment, Goodwin Living emphasizes diversity and professional development, offering various benefits including health insurance and tuition

Qualifications

• Minimum of two years' experience required in public relations, customer service, or related area.
• Excellent written and verbal communication skills in English required.
• Outstanding customer service skills and ability to deal tactfully with others.

Responsibilities

• Oversees reception desk operations and supervises team.
• Trains staff in reception procedures.
• Manages visitor sign-in and parking registration processes.

Skills

Public relations

Customer service

Supervisory skills

Communication skills

Microsoft Excel

Microsoft Word

Microsoft Teams

Microsoft PowerPoint

Education

High school graduate

Job description

Celebrated as the #5 Top Workplace in the D.C. region for 2025 by The Washington Post since 2019, Goodwin Living is more than a team - it's a global family of individuals who represent more than 70 countries.

Goodwin Living Is Proud To Be Recognized As a Top Workplace In The Greater Washington, D.C. Region By The Washington Post Every Year Since 2019 — And Now Nationally By USA Today. Since 2022, We’ve Also Been Annually Recognized As One Of The Top 100 Employers For Interns By The Top Virginia Employers For Intern Awards. These Honors Are Based Entirely On Feedback From Our Team Members, Gathered Through An Annual Third-party Survey. Here’s What They Say Makes Us Stand Out

• Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.
• Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.
• Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.

About The Position

The Reception Desk Supervisor is primarily responsible for overseeing reception desk operations and directly supervising the team serving residents, visitors, guests, and team members.

Pay $28.00/hr

Hours 9am-5pm

Job Duties

• Oversees reception desk operations, ensuring the needs of residents, visitors and team members are met in a timely, efficient, and courteous manner.
• Trains reception desk team and other appropriate staff in reception desk procedures that support residents, family members, visitors, and team members. responsibilities.
• Manages visitor sign-in procedures.
• Assists with monitoring fixed security camera views.
• Responds to monitored entry point requests for access to the building and parking garage.
• Handles requests related to resident keyless locking system which includes directly assisting or arranging assistance for residents, low battery replacement and maintaining hard key in case of emergency.
• Manages parking registration processes for residents, team members, guests, and visitors. This includes monitoring and updating the parking registration forms and tracker; issuing valid parking decals and hangtags, and communicating updates as needed.
• Oversees parking enforcement. Responds to parking complaints and collaborates with the Director of Facilities Management on issues related to team member and resident parking. Partners with Human Resources when disciplinary action is needed.
• Oversees electronic card system, including the assignment and maintenance of entry cards and parking stickers.
• Monitors fire emergency notification system and communicates with appropriate staff when necessary, including completion of necessary paperwork.

Qualifications

• Must be a high school graduate.
• Minimum of two years’ experience required in public relations, customer service, or related area.
• Previous supervisory experience required.
• Excellent written and verbal communication skills in English required.
• Proficiency in Microsoft Excel, Word, Teams, and Power Point.
• Must demonstrate outstanding customer service skills and possess the ability to deal tactfully with others.
• Willingness and ability to learn new systems and procedures related to security surveillance and monitoring.
• Experience working with the older adult population is a plus.

Benefits

• Paid Time Off
• Health Insurance
• DailyPay: Work and get paid the same day!
• 401k Retirement Plan
• Tuition Assistance for Career Development
• Financial assistance with U.S. Citizenship application or DACA Renewal
• Tutoring for ESL, Citizenship Test & GED
• Staff Emergency Grants
• Free Meals, Access to a Fitness Center, Pool, and More

About Goodwin Living

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has earned us Top Workplace recognition by The Washington Post since 2019 and, more recently, national recognition by USA Today. These honors reflect the culture our team members foster every day — one rooted in purpose, belonging, and growth.

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.