Reception Agent

Meadowood-Napa-Valley; St. Helena (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k) matching

Flexible spending account

Health savings account

Life insurance

Vacation

Sick Pay

Paid holidays (10)

Referral program

Daily employee meals

Uniforms

Job summary

Meadowood Napa Valley is seeking a Front Desk Agent to support day-to-day operations in our resort lodge. You will greet guests, manage check-ins/outs, and resolve guest concerns with Forbes 5-star service standards.

Ideal candidates demonstrate strong guest relations, clear communication, and the ability to stay organized during busy periods. This full-time on-site role offers comprehensive benefits and a collaborative, service-driven team environment.

Qualifications

• Demonstrated strong guest/customer service skills.
• Excellent communication and interpersonal abilities.
• Ability to stay organized under pressure.
• Proficient in MS Office and hotel PMS systems.
• Willing to work flexible front desk shifts.

Responsibilities

• Actively work AM/PM/MID Front Desk Agent shifts.
• Provide gracious hospitality to all guests entering reception lodge.
• Resolve 1st and 2nd level guest problems/complaints.
• Assist Reception staff with heavy check-ins, check-outs, room moves, billing questions and related tasks.
• Maintain the reception desk and lodge in a clean, orderly fashion.
• Ensure supplies and inventory are stocked and available for the desk.

Skills

Guest service excellence

Interpersonal skills

Verbal & writing communication

Problem-solving

Organizational skills

Teamwork

MS Office / PMS familiarity

Education

High school diploma

Valid driver’s license

Tools

MS Office

PMS systems

Job description

At Meadowood, gracious hospitality defines the style of service and timeless, natural beauty, the sense of place. A rich company culture inspires staff to achieve the highest service standards in hospitality. Join the Meadowood team and experience the pride and teamwork of working alongside a dedicated team of professionals in a truly beautiful setting.

Position Summary:

Responsible for completing day-to-day activities of the Front Office. Observe and enact

Meadowood’s culture of Service and Forbes 5* Standards in daily operations

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Product / Service

• Actively work AM/PM/MID Front Desk Agent shifts
• Provide gracious hospitality to all who enter reception lodge
• Resolve 1st and 2nd level guest problems/complaints
• Assist Reception staff with heavy check-ins, check-outs, room moves, billing questions and all other tasks as

needed to ensure efficient service and guest satisfaction

• Ensure that the reception desk and lodge is maintained in a clean and orderly fashion at all times
• Ensure that supplies, maps, other resources and inventory are properly stocked and ordered for the desk

Qualification Requirements :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated strong guest/customer service skills
• Strong interpersonal skills
• Strong verbal and written communication skills
• Excellent problem-solving skills
• Strong organizational skills
• Demonstrated use of solid reasoning and judgment to deal effectively with guests
• Proficient in MS office programs and PMS systems
• Internet savvy
• Team oriented
• Steady under pressure

Education and / or Experience :

Prior experience at the front desk or other hospitality experience. High school graduate. Valid driver’s license.

Language Skills :

Fluent in English. Ability to communicate clearly verbally and in writing.

Mathematical Skills :

Ability to analyze guest folios.

Reasoning Ability :

Ability to solve problems and use independent judgment

Equipment / Machine / Tools :

Able to operate front office equipment

Physical Demands :

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand for long periods of time. Estimate 90 % of time is spent on feet and 10% sitting at desk.
• Have frequent need to perform the following physical activities: bend/stoop/squat and reach above shoulders.
• Have frequent need to perform standing and walking activities.
• Lifting/carrying 35 pounds occasionally. No lifting over 35 pounds without assistance
• Vision requirements: constant need to produce complete forms, read reports, view computer screen for long periods of time. Frequent need to see small details. Frequent need to see things clearly beyond arm's reach.
• Hearing requirements: constant need to communicate in person and over the phone.

Travel Requirements :

None

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is occasionally high

Compensation :

The starting hourly rate for this position is $24.00 - $25.00 per hour.

• This is the rate Meadowood Napa Valley reasonably expects to pay. Final compensation will depend on factors such as experience, education, and other job-related qualifications.
• Health insurance
• Vision insurance
• 401(k) matching
• Flexible spending account
• Health savings account
• Life insurance
• Vacation
• Sick Pay
• Paid holidays (10)
• Referral program
• Daily employee meals
• Uniforms

Meadowood is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Meadowood is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Please let us know if you need any assistance or accommodations due to a disability.