RECEPTION 1

efmpc; Roseburg (OR); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Life Insurance

401k match

Paid Time Off

Job summary

Evergreen Family Medicine in Roseburg, Oregon seeks a friendly receptionist to greet patients, collect insurance details, and manage registrations. You will handle copays, verify benefits, and use Athena to coordinate appointments and communications.

The role requires strong phone skills, confidentiality, and a positive attitude, with a flexible schedule including weekends/evenings; on-site in clinic settings.

Qualifications

• Previous experience answering phones.
• Must be available for any schedule, including weekends and evenings
• Able to maintain the confidentiality of private information.
• Friendly demeanor and positive attitude.
• Basic knowledge of standard medical terminology.
• Cash Handling experience preferred.

Responsibilities

• Greet visitors and direct them to the proper area.
• Collect patient information including insurance and copays.
• Maintain confidentiality per HIPAA and policies.
• Follow standards and policies, including regulations.
• Communicate effectively with coworkers, managers, and patients.
• Update registration and insurance information; answer phones.
• Verify benefits and eligibility (OHP, DCIPA, Atrio).
• Schedule appointments and create patient cases in Athena.
• Respond to inquiries and provide information.
• Coordinate with outside providers via phone, fax, or computer.
• Keep Athena knowledge up to date; participate in trainings.
• Balance credit card transactions and end-of-day.
• Self-manage, stay on task, encourage others.
• Promote teamwork, positive outlook, professionalism.
• All other duties as assigned.

Skills

Phone experience

Customer service

Confidentiality

Friendly demeanor

Medical terminology

Cash handling

Job description

RECEPTION 1

Evergreen Family Medicine is committed to providing excellent care for your family with clinics in Roseburg, Sutherlin and Myrtle Creek Oregon. Evergreen Family Medicine serves outpatient needs, including Urgent Care, Family Practice, Women's Health, Occupational Health, and school-based telehealth.

Evergreen Family Medicine is a Drug Free Workplace. All candidates that are offered employment will be required to pass a pre-employment drug screen and background check.

Responsibilities and Duties:

• Greet visitors as soon as they enter, determine their needs and direct them to the proper area of the facility.
• Collect information from patients, including insurance information, money for copays and contact information via phone or in person to put into company's software system.
• Maintains confidentiality according to HIPAA regulations and EFM policies.
• Adheres strictly to EFM departmental standards, protocols, and policies, including state and federal regulations.
• Communicates effectively and professionally with coworkers, managers, and patients via phone, email, or in person.
• Updates registration information and current insurance information. Answers phones diligently and efficiently.
• Responds to or redirects telephone calls to appropriate staff/departments.
• Maintains current knowledge of all insurances, including verifying benefits and eligibility for OHP, DCIPA, and Atrio, including PCP assignment.
• Advocates for patients by creating appropriate patient cases, requests, communications, and appointments in Athena.
• Answers inquires by clarifying desired information by researching, locating, and providing information.
• Communication with outside provider offices, facilities, and insurances via phone, fax, and computer.
• Keeps an active working knowledge of Athena, engages in continuing education and trainings as offered by manager or company.
• Accurately accounts for credit card transitions posted and balances batch and the end of the night.
• Self manages to stay on task, maximizes efficiencies, and does not distract others, as well as encourages others to do the same.
• Maintains a positive attitude, does not take work issues personally, and does not allow personal issues to interfere with the workday.
• Ensures on a daily basis to promote an environment filled with teamwork, a positive outlook, and constant professionalism.
• All other duties as assigned by manager.

Qualifications and Skills:

• Previous experience answering phones.
• Must be available for any schedule, including weekends and evenings
• Able to maintain the confidentiality of private information.
• Friendly demeanor and positive attitude.
• Basic knowledge of standard medical terminology.
• Cash Handling experience preferred.

Physical requirements:

• Prolonged periods sitting at a desk and working on a computer.
• The employee is frequently required to walk; use hands and fingers, handle, or feel; and reach forward with hands and arms.
• The employee is occasionally required to sit and stoop, kneel, or crouch.
• May be exposed to patients with infectious diseases.
• Must be able to withstand physical and emotional stress.
• Must be able to lift up to 15 pounds at times.

Our culture and values are every employee’s responsibility: The needs of our patient come first S.P.I.R.I.T

• Stewardship
• Patient & Population Focused Health Care
• Integrity
• Respect
• Innovation
• Teamwork

Benefits:

• Health, Dental, Vision benefits
• Life Insurance
• 401k with a company match up to 6%
• Paid Time Off