Rec/Park Facility Manager I - Wheaton Indoor Tennis (13748, Grade 20)

The Maryland-National Capital Park & Planning Commission; Wheaton (MD); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking organization as a Recreation/Park Facility Manager I, where you will oversee the vibrant operations of a year-round indoor tennis facility. This role involves managing staff, developing engaging programs, and ensuring exceptional customer service. You will play a crucial part in shaping the community's recreational experiences while implementing innovative strategies to enhance facility operations. With a strong commitment to diversity and inclusion, this established agency offers a collaborative environment where your contributions will make a significant impact. Embrace this opportunity to lead and inspire within the parks and recreation sector!

Benefits

Flexible benefits programs

Competitive salary

Diversity and inclusion initiatives

Qualifications

• Bachelor’s degree in relevant fields and one year of experience required.
• Experience in facility management and staff supervision is essential.

Responsibilities

• Manage daily operations and programs of the Wheaton Indoor Tennis Facility.
• Supervise staff and ensure quality customer service and facility maintenance.

Skills

Staff supervision

Customer service

Program development

Marketing

Budget management

Education

Bachelor’s Degree in Parks and Recreation

Bachelor’s Degree in Recreation Management

Bachelor’s Degree in Facility Management

Tools

Social media platforms

Financial reporting tools

Job description

The Maryland-National Capital Park and Planning Commission (M-NCPPC), a six-time National Recreation and Parks Association Gold Medal Award Winner, is seeking a Recreation/Park Facility Manager I to manage the daily operations, programs, camps, and special events of the Wheaton Indoor Tennis Facility, open year-round. This position will be responsible for staff supervision (instructors, camp staff, front desk), facility and equipment maintenance, administration, marketing, and customer service. This job requires regular exercise of independent judgment and performance of duties within policy guidelines, as well as the development of successful business strategies and methodologies to achieve optimum facility operations.

This position will be responsible for assisting with the recruiting, hiring, training, and supervising of instructors, seasonal staff, camp staff, and front desk staff. Plans, coordinates, and manages a comprehensive learn to play program including instructional tennis classes, camps, and special events. Develops and implements new programs, keeping up with industry standards and popular trends. Oversight of coordinating amenity maintenance, assisting with facility budget preparation, customer service, and administrative duties.

This position requires regular exercise of independent judgment and performance of other duties within policy guidelines. Also required is the development of successful business strategies and methodologies to achieve optimum facility operations.

Weekends, Evenings, and Holidays are required.

DIVERSITY STATEMENT: Montgomery County Department of Parks believes that diversity in all dimensions of the organization supports and bolsters the innovative thinking essential to its success. Montgomery County Parks does not make hiring decisions on the basis of race, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, political affiliation, or ideology or status as a Veteran.

Please note: The salary range listed above represents the earning potential for this position. Salary is commensurate with experience.

Manager of Activities

• Oversees day-to-day tennis facility operations, staff, programs, instructors, camps and special events. In conjunction with the Manager II helps develop and implement long-term goals and operational procedures (e.g., hours, rules, safety, etc.).
• Plans, coordinates, organizes, and implements a comprehensive instructional tennis program.
• Supervises designated staff. Recruits, hires, trains, schedules, and evaluates tennis instructors to assist with tennis classes and seasonal staff to assist with operations. Ensures all staff receive various trainings (CPR/First Aid, customer service, youth camp standards, etc.).
• Coordinates with Manager II and participates in budget formulation regarding projected revenues and expenditures. Responsible for regularly monitoring revenues and expenditures within the approved budget and reporting them to Management. Prepares financial reports and assists with the recommendation of fees.
• Coordinates maintenance and repairs of equipment (ex: restringing rackets) and facility with Manager II and Construction Manager.
• Performs a variety of administrative tasks such as cash reports (collects and deposits revenues); record facility inventory (tools, office supplies, resale, etc.); processes court permits, pulls reports (rosters, etc.), assists with timecards, document maintenance needs, and attendance.
• Assists with marketing the facility. Works with marketing staff to promote tennis facilities and amenities through various media outlets, including social media (Facebook, websites); assists with the preparation of marketing materials such as brochures, flyers, and giveaways. Updates facilities' websites. Works with the supervisor to provide community outreach in coordinating and advertising programs to market facility services and promote attendance.
• Monitors facility activities and rentals. Provides assistance and general customer service to visitors.

1. Bachelor’s Degree in Parks and Recreation, Recreation Management, Facility Management, Education, Business Administration, Physical Education, Communication, Leisure Services, or any related field.
2. One (1) year of responsible professional experience working in a facility related to parks, recreation, leisure services, or area of required specialty (e.g., arts, performing arts, tennis, aquatics, ice rinks).
3. An equivalent combination of education and experience may be substituted, which together total five (5) years.
4. Valid driver’s license in accordance with both State and Commission rules and regulations. Driver's license must be unencumbered by restrictions, revocations, suspensions or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required of the position.
5. Contingent upon area of assignment, some positions in this class may require valid: (a) operating license (e.g., county pool operator, childcare license) as appropriate; (b) First Aid, CPR, and automated external defibrillator (AED) certifications; or (c) certifications as related to assignment (e.g., Lifeguard Instruction, Fundamentals of Gymnastics).
6. Pass Commission medical exam.

Very competitive and flexible benefits programs are available! Get to know Montgomery Parks and the opportunities available: https://www.montgomeryparks.org/about/divisions/

Class Specification: Recreation/Park Facility Manager I - 1857

May be subject to medical, drug and alcohol testing.

DIVERSITY STATEMENT:
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.

Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or (Maryland Relay 7-1-1) M-NCPPC will make all efforts to reasonably accommodate you.