Rebuild Coordinator

THOMPSON MACHINERY; Tennessee; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Various medical plan options

401k matching

Tool purchase assistance

Paid Time Off and holidays

Job summary

THOMPSON MACHINERY is seeking a Rebuild Coordinator in Tennessee. You will oversee the coordination of equipment rebuild projects while serving as the primary point of contact between customers and technicians. This role requires strong mechanical knowledge and the ability to manage multiple projects efficiently.

The ideal candidate will have 3+ years of relevant experience and a commitment to quality workmanship and customer satisfaction. We offer competitive pay and benefits including health insurance and 401k matching.

Qualifications

• 3+ years of experience in heavy equipment service or rebuilds is required.
• Prior experience in a lead, coordinator, or senior technician role is preferred.
• Ability to read and interpret job scopes and technical specifications.

Responsibilities

• Coordinate all aspects of rebuild jobs including scheduling and parts ordering.
• Serve as the primary contact for customers, providing updates throughout the rebuild process.
• Monitor job progress and ensure projects meet quality and cost expectations.

Skills

Strong mechanical knowledge

Coordination of multiple projects

Strong communication skills

Problem-solving skills

Attention to detail

Leadership mindset

Education

High school diploma or equivalent

Technical training or certification in diesel or heavy equipment

Tools

Service systems

Maintenance tracking tools

Job description

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home, and invest in your growth.

WHAT YOU WILL DO

The Rebuild Coordinator is responsible for overseeing and coordinating all aspects of equipment rebuild projects within the shop. This role serves as the central point of communication between customers, technicians, and internal departments to ensure rebuild jobs are completed safely, efficiently, and to customer expectations.

This position blends administrative coordination with hands‑on technical involvement, requiring strong mechanical knowledge and the ability to support the rebuild team as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Manage assigned rebuild work orders from intake through completion
• Coordinate all aspects of rebuild jobs, including scheduling, parts ordering, and job progression
• Serve as the primary point of contact for customers, providing updates via phone and email throughout the rebuild process
• Review, track, and maintain accuracy of work orders, ensuring proper documentation and billing alignment
• Assign and coordinate work activities among technicians in collaboration with shop leadership
• Monitor job progress, identify delays or issues, and proactively drive resolution
• Order and track parts based on approved quotes and job requirements
• Participate in weekly or routine internal and customer update calls regarding rebuild status
• Ensure rebuild projects meet quality, timeline, and cost expectations
• Provide technical support and hands‑on assistance to technicians during rebuilds when needed
• Collaborate with service, parts, and operations teams to ensure seamless execution of rebuild projects
• Maintain a safe, clean, and organized work environment in accordance with company standards
• Perform all other duties as assigned

WHAT WE EXPECT OF YOU

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

BASIC QUALIFICATIONS – EDUCATION & EXPERIENCE

• High school diploma or equivalent required
• Technical training or certification in diesel, heavy equipment, or related field preferred
• 3+ years of experience in heavy equipment service, rebuilds, or shop operations
• Prior experience in a lead, coordinator, or senior technician role strongly preferred
• Experience working with work orders, service systems, or maintenance tracking tools

KNOWLEDGE, TECHNICAL SKILLS, & ABILITIES

• Strong working knowledge of heavy equipment systems and rebuild processes
• Ability to read and interpret quotes, job scopes, and technical specifications
• Proven ability to coordinate multiple projects and priorities simultaneously
• Strong communication skills with the ability to interact effectively with customers and internal teams
• Strong organizational and problem‑solving skills
• Ability to work in a fast‑paced environment while maintaining attention to detail
• Leadership mindset with the ability to guide and support technicians without formal supervisory authority
• Commitment to safety, quality workmanship, and customer satisfaction

WHAT’S IN IT FOR YOU

At Thompson Machinery, we believe that great benefits are more than just perks—they’re essential for employee well‑being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally.

The Basics

• Various medical plan options, including a no‑cost option
• Vision and dental insurance
• Employer‑paid short‑term and long‑term disability insurance
• Employer‑paid basic life insurance
• 401k matching
• Profit Sharing
• Paid Time Off and holidays
• Employee Assistance Program (EAP)

What Sets Us Apart

• Competitive pay
• CAT training and development opportunities
• Tool purchase assistance

Equal Employment Opportunity

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with the candidate’s experience and background. Thompson Machinery is an equal opportunity employ

Listing is current as of Jun 26, 2026 12:45 PM