Reasonable Accommodation Specialist

General Motors; United States; Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

General Motors seeks an experienced RA Specialist to coordinate U.S. salaried ADA and workplace accommodation cases, driving an efficient, compliant operations engine while ensuring complete documentation and clear guidance for employees and leaders.

You will broaden coverage to related leaves, support global expansion of GM’s accommodations model, and help build training resources to raise awareness and participation in the process.

Qualifications

• Bachelor's degree in HR, Industrial/Organizational Psychology, Business, or related field, or equivalent experience.
• 3+ years in HR, Employee Relations, Leave/Accommodations administration, Benefits, or similar HR operations.
• Foundational knowledge of ADA, FMLA, and state/local disability frameworks; apply guidance in practice.
• Experience managing high-volume caseloads with strong organization and deadlines.

Responsibilities

• Manage an assigned portfolio of accommodation cases end-to-end for U.S. salaried employees, ensuring timely and policy-aligned interactions.
• Serve as day-to-day point of contact for employees, managers, and HRBPs, explaining steps, timelines, and documentation needs.
• Ensure all forms and documentation are issued, returned, reviewed, and actioned within deadlines; track deadlines and follow up.
• Document case notes and rationale in the case management system in an audit-ready manner.
• Partner with Accommodations SME, HR, Legal, Facilities, and others to gather information and prepare recommendations for final determinations.

Skills

Case management

Employee relations

Policy interpretation

Excel skills

Education

Bachelor's degree in HR/related

Tools

ServiceNow

Workday

Job description

Job Description

The RA Specialist is responsible for day-to-day coordination of U.S. salaried ADA and workplace accommodation cases, with a focus on structured case operations, proactive employee support, and timely, policy-aligned execution. Final accommodation determinations remain with the Accommodations SME, but this role owns the operational “engine” of the process, ensuring cases move efficiently, documentation is complete, and employees and leaders have clear guidance at every step.

You will expand coverage to additional case types (e.g., unpaid leaves that transition into job search), launch proactive outreach linked to disability-related leaves of absence, support global expansion of GM’s accommodations model, and help build training and resources that strengthen employee understanding and participation in the process.

What You’ll Do

• Manage an assigned portfolio of accommodation cases end-to-end for U.S. salaried employees, ensuring each case follows a timely, individualized, and policy-aligned interactive process.
• Serve as the day-to-day point of contact for employees, managers, and HRBPs on assigned cases, providing clear, empathetic explanations of process steps, timelines, and documentation needs.
• Ensure all required forms and documentation (e.g., employee request forms, medical assessment forms, acknowledgement letters) are issued, returned, reviewed, and actioned within required timeframes; track deadlines and follow up proactively.
• Document case notes, decisions, and rationale in the designated case management system (e.g., ServiceNow) in a clear, accurate, and audit-ready manner.
• Partner closely with the Accommodations SME, HR, Legal, Facilities, and other stakeholders to gather information, clarify options, and prepare recommendations for final accommodation determinations.
• Document and maintain U.S. accommodations best practices, including policy-aligned templates, process flows, and standard check-in touchpoints.
• Prepare reference guides and materials that explain how GM manages ADA-type cases in the U.S., supporting regional HR/Legal teams as they adapt the model to local laws and practices.

• Contribute to global reporting by maintaining consistent data on volume, outcomes, cycle times, and key themes once additional regions begin tracking accommodations using a shared framework.
• Participate in continuous improvement efforts, including case reviews, audits, and program health checks, recommending enhancements that improve employee experience, compliance, and operational resilience.

Required Skills and Abilities

• Bachelor’s degree in Human Resources, Industrial/Organizational Psychology, Business, or a related field, or equivalent relevant experience.
• 3+ years of experience in HR, Employee Relations, Leave/Accommodations administration, Benefits, or closely related HR operations role (L6 scope), preferably in a large, complex organization.
• Foundational knowledge of the Americans with Disabilities Act (ADA), FMLA, and related state/local disability and leave frameworks, with demonstrated ability to apply policy or legal guidance in practical, case-specific situations.
• Proven experience managing a high-volume caseload or workflow that requires strong organization, attention to detail, and disciplined follow-through on deadlines and documentation.
• Strong employee-facing communication skills, with the ability to explain complex processes in accessible language and maintain a balanced, empathetic, and neutral tone in sensitive situations.
• Demonstrated ability to work with confidential and sensitive information with high integrity, sound judgment, and discretion.
• Proficiency with HRIS/case management tools (e.g., Workday, ServiceNow) and strong skills in Excel and other MS Office tools for tracking, reporting, and analysis.
• High level of collaboration skills, with the ability to partner effectively across HR, Legal, Medical, Facilities, and business leaders.

What Will Give You a Competitive Edge

• 5+ years of HR/Employee Relations/Accommodations/Leave administration experience, ideally in a global or multi-jurisdictional environment.
• Direct experience coordinating ADA accommodations, return-to-work, or job search/placement processes in a union or highly regulated environment.
• Experience building or delivering training and communications for leaders, employees, or HR audiences on policy, process, or compliance topics.
• Familiarity with GM HR processes, policies, and systems (e.g., AskGM/ServiceNow, Workday, LOA and disability programs) and experience partnering with Global HR Policy, Employee Relations, or Legal stakeholders.
• Demonstrated commitment to accessibility and employee experience, with examples of how you have improved processes or communication for employees with disabilities.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.