Real-Time Workforce Optimization Analyst

lplfinancial; Tempe (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

LPL Financial in Tempe, AZ seeks an Intraday Workforce Management Analyst (Real Time, Intra Day Plan) to monitor real-time performance, optimize staffing, and partner with leadership to drive service excellence.

The role translates workforce data into actionable insights, conducts short-term planning and analysis, and supports continuous improvement in a fast-paced environment. Bachelor's degree and 1–2 years' WM/analytics required.

Qualifications

• 1–2 years of Workforce Management, Data & Analytics or related function.
• Bachelor's degree or equivalent experience.
• Location flexibility: Tempe, AZ or Fort Mill, SC with local presence.

Responsibilities

• Monitor real-time operational performance, staffing levels, and service metrics.
• Analyze workload demands and recommend staffing and scheduling adjustments.
• Partner with operations leadership to address volume fluctuations and disruptions.
• Conduct retrospective and forward-looking analyses to inform decisions.

Skills

Workforce Management

Data & Analytics

Forecasting

Education

Bachelor's degree

Tools

Excel

Tableau

Job description

LPL Financial in Tempe, AZ seeks an Intraday Workforce Management Analyst (Real Time, Intra Day Plan) to monitor real-time performance, optimize staffing, and partner with leadership to drive service excellence.

The role translates workforce data into actionable insights, conducts short-term planning and analysis, and supports continuous improvement in a fast-paced environment. Bachelor's degree and 1–2 years' WM/analytics required.