Intraday Workforce Analyst — Real-Time Optimization

LPL Financial LLC; United States; On-site; USD 37,000 - 62,000; Full time

Job summary

LPL Financial LLC is seeking an Intraday Workforce Management Analyst to monitor real-time performance, optimize schedules, and partner with leadership to improve service, efficiency, and employee experience. This role requires strong analytics, proactive communication, and the ability to manage multiple priorities in a fast-paced environment.

The position emphasizes intraday planning, forecasting, and strategic collaboration across Operations and Workforce Management to drive continuous

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–2 years of Workforce Management, Data & Analytics or related function.
• Strong analytical and forecasting abilities.

Responsibilities

• Monitor real-time performance and service metrics to identify risks and opportunities.
• Analyze workload demands and adjust staffing and schedules accordingly.
• Partner with operations leadership to respond to volume fluctuations.
• Support scheduling activities and cross-functional collaboration.
• Provide actionable workforce insights to leadership.

Skills

Analytical skills

Forecasting

Excel

PowerPoint

Data storytelling

Communication skills

Time management

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

NICE CXOne

NICE WFM IEX

WebStation

EWFM

Aspect

Verint

Calabrio

Genesys

Tableau

Job description

LPL Financial LLC is seeking an Intraday Workforce Management Analyst to monitor real-time performance, optimize schedules, and partner with leadership to improve service, efficiency, and employee experience. This role requires strong analytics, proactive communication, and the ability to manage multiple priorities in a fast-paced environment.

The position emphasizes intraday planning, forecasting, and strategic collaboration across Operations and Workforce Management to drive continuous