Real Time Support Specialist-Work Force Management (100% Remote)

Talentify.io; United States; Remote; USD 49,000 - 58,000; Full time

Job summary

A leading company in financial services is seeking a workforce management professional to optimize staffing and enhance operational efficiency. This remote role offers a supportive environment and opportunities for career growth, requiring a Bachelor's degree and relevant experience in workforce management.

Benefits

Opportunity for career advancement

Supportive and collaborative work environment

Chance to make a positive impact

Qualifications

• Minimum 2 years of experience in workforce management functions in a contact center environment.
• Strong knowledge of workforce management software and telephony systems.
• Proficient in Excel with effective data organization and analysis skills.

Responsibilities

• Monitor real-time adherence to schedules and SLAs using workforce management tools.
• Make real-time adjustments to staffing allocations to optimize resource utilization.
• Analyze real-time performance metrics to identify trends and areas for improvement.

Skills

Workforce management software

Telephony systems

Excel

Interpersonal skills

Education

Bachelor's Degree in Finance, Business, or related field

Job description

Employer Industry: Financial Services

Why consider this job opportunity:
- Salary up to $58,000.00
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the United States
- Supportive and collaborative work environment
- Chance to make a positive impact on operational efficiency and service delivery

What to Expect (Job Responsibilities):
- Monitor real-time adherence to schedules and service level agreements (SLAs) using workforce management tools
- Make real-time adjustments to staffing allocations to optimize resource utilization and meet service goals
- Analyze real-time performance metrics to identify trends and areas for improvement
- Generate and distribute real-time and daily performance reports to key stakeholders
- Act as a point of contact for escalations related to real-time staffing issues and operational disruptions

What is Required (Qualifications):
- Bachelor's Degree or equivalent work experience in Finance, Business, or a related field
- Minimum of 2 years of experience in workforce management functions in a contact center environment
- Strong knowledge of workforce management software and telephony systems
- Proficient in Excel with the ability to organize and analyze data effectively
- Excellent interpersonal skills with the ability to build rapport and trust across all levels of the organization

How to Stand Out (Preferred Qualifications):
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education

#FinancialServices #RemoteWork #CareerOpportunity #WorkforceManagement #OperationalEfficiency

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