Real Time Information Center Specialist

Town of Queen Creek, AZ; Arizona; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Hiring bonus/incentive pay

Vacation time front-load

Education bonus

Moving expenses

Travel reimbursement

Job summary

Town of Queen Creek, AZ is seeking Police Professional staff to support the Real Time Information Center and related operations. The position offers a robust benefits package including a $7,500 hiring incentive, front-loaded vacation and sick time, and education bonuses up to $1,500 for approved degrees, with additional moving and travel reimbursements as applicable.

The job requires completing background checks and a polygraph, and involves maintaining rigorous criminal justice protocols,

Qualifications

• Role requires ability to operate multiple technologies under pressure.
• Strong communication, both written and verbal, under stressful conditions.
• Maintain confidentiality and security of sensitive information.

Responsibilities

• Actively supports and upholds Town of Queen Creek Police Department mission.
• Observe and report criminal activity and suspicious behavior.
• Prepare incident and investigative reports for Real Time Information Center operations.

Skills

Technology operations

Effective communication

Confidentiality & security

Tools

Records Management System

evidence.com

Job description

Benefits and Incentives

• Hiring Bonus/Incentive pay of $7,500 for Professional staff (All hiring bonuses are listed as the net-pay you will receive):
  • $1,000 after hire date.
  • $500 after successful completion of Position-Specific Training
  • $1,000 after successful completion of your probation
  • $2,500 after the successful completion of 1 year (after probation)
  • $2,500 after the successful completion of 2 years (after probation)
• Vacation & Sick time front-load
  1. For the Police Professional staff, at the time of hire you will receive a one-time addition of 80 hours of vacation and 80 hours of sick time.
  2. Vacation and sick time biweekly accruals at the normal rates for new hires.
• Education Bonus (if applicable)
  1. A one-time bonus for education/earned degree payable after successful completion of your probation.
  2. The degree must be from an accredited college or university with major course work in criminal justice studies, social sciences, business management, leadership, forensic science, psychology, or other degree related to the core functions of your position.
  3. The degree must be earned/awarded prior to your hire date. If you earn a degree following your hire date, you may qualify for a different educational incentive provided by the Town. More information will be provided during your initial orientation.
  4. If you have earned multiple degrees, you will receive the incentive specified for the highest degree earned/presented that relates to your core functions of your position.
  5. The incentive is as follows:
     • Associate Degree: $500
     • Bachelor Degree: $1,000
     • Masters (or higher): $1,500
• Moving Expenses (if applicable)
  1. If a police department employee moves to within 30 miles of the Town borders after receiving a final offer of employment, that individual may be eligible for a one-time payment of potential expenses.
  2. Guidelines for this payment are as follows:
     • In-state (Arizona) move under 90 miles: $250
     • In-state (Arizona) move over 90 miles: $500
     • Out-of-state move: $1,500
• Travel Reimbursement (if applicable)
  1. We will reimburse travel costs related to testing activities that occur after you have received a conditional offer letter. Must keep all receipts.
  2. The maximum daily reimbursement will be based on current GSA rates:
     • Airfare: https://cpsearch.fas.gsa.gov/cpsearch/search.do
     • Per Diem & Lodging: https://www.gsa.gov/travel/plan-book/per-diem-rates

This job description contains additional sections on duties, qualifications and physical requirements including the following:

DUTIES

• Actively supports and upholds the Town of Queen Creek Police Department’s mission and values; and, sets goals and objectives for the unit.
• Observes, detects, and appropriately reports criminal elements and suspicious activity to dispatchers and responding officers that is observed through video streams.
• Prepares incident, supplemental, and investigative reports that are clear, concise, and accurate as relating to Real Time Information Center operations.
• Monitors and/or operates various forms of technology such as laptops, desktop computers, camera systems, radios, and telephones simultaneously.
• Conducts open source and restricted queries using specialized criminal justice intelligence-based databases and provides intelligence and investigative assistance to patrol, investigations, and other public safety personnel in real time.
• Performs key functions requiring technical expertise and attention to detail such as entry, query, and retrieval of investigative data; location of source documents and reports from a variety of computer systems, as well as investigative, intelligence and open-source applications.
• Applies criminal justice and legal protocols, follows all related agency policies, and exercises technical expertise in the capture, preparation, and storage of data and video work product.
• Communicates effectively, both verbally and in writing, facts and circumstances of importance during and immediately following a police response to a public safety call for service, often during dynamic and stressful conditions.
• Immediately reports all significant incidents to the Real Time Information Center Supervisor for command notifications.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS (at job entry)

Education and Experience:

High school diploma or GED and 3 years of related experience; or an equivalent combination of directly related education and experience.

LICENSING/CERTIFICATION REQUIREMENTS

• Valid AZ Driver’s License;
• Level A Terminal Operator Certification (from the Department of Public Safety) within 6 months of hire or promotion date

Special Requirements:

• Must complete a thorough background investigation including a criminal history check and a polygraph examination.

KNOWLEDGE

• Possess visual and auditory acuity, and good speech and voice modulation.
• Understand technical materials, oral or written instruction, and demonstrates comprehension through performance.
• Possess technical knowledge and understands relationships between disparate but relevant investigative software packages.
• Customer service procedures and techniques;
• Proper spelling, grammar, and punctuation;
• Town, State, Federal, and department procedures, policies and guidelines; Town code; chain-of-command protocol; Arizona Revised Statutes;

SKILLS

• Demonstrate speed, fluidity, and accuracy in concurrently operating multiple technologies under stressful and time pressure conditions.
• Type brief, concise, and accurate written statements.
• Utilize the department’s Records Management System suite of applications, evidence.com evidence management system, and other task-specific software.
• Maintain confidentiality and security of highly sensitive information and other records.
• Ability to act independently.
• Demonstrate mental alertness and emotional stability.
• Communicate clearly and concisely via radio and telephone, and in person.
• Remain flexible in an environment with changing priorities, deadlines, and schedules.
• Following oral and written instructions;
• Operating standard office equipment;
• Using computers and related software applications;
• Prepare a variety of documents and information relevant to assignment;
• Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and other interested parties sufficient to exchange or convey information and to receive work direction.

OVERALL PHYSICAL STRENGTH DEMANDS:

Note: This section originally contained tables; tables are not retained in this refined format.

PHYSICAL DEMANDS:

Details of physical demands are described in the original posting; tables removed for formatting compliance.

ENVIRONMENTAL FACTORS:

Details retained in the original posting; table-based content simplified for compliance.

PRIMARY WORK LOCATION:

Various locations including Office Environment, Vehicle, Outdoors, etc., as described in the original posting.

CONTACT

For technical difficulties with online application, contact Applicant Support Line at 1-855-524-5627.