Real Time Crime Center Analyst

City-of-Roswel; Roswell (GA); On-site; USD 75,000 - 95,000; Full time

Job summary

The City of Roswell is seeking a Real-Time Crime Center (RTCC) Analyst to support its police department with advanced real-time intelligence and data analytics. You will monitor streams, coordinate with investigators, and deliver actionable insights for decision-making and resource deployment.

The role requires a Bachelor’s degree and 2–4 years in crime or intelligence analysis, with flexibility for 24/7 shifts.

Qualifications

• Bachelor’s degree required in a related field; 2–4 years in crime analysis, intelligence analysis, data analytics, or equivalent experience.

Responsibilities

• Monitor real-time information streams to maintain situational awareness during active incidents.
• Provide real-time intelligence updates, leads, suspect/vehicle information, and safety alerts to officers and investigators.
• Analyze crime data, calls for service, and GIS information to identify patterns and emerging issues.
• Develop and maintain dashboards, maps, charts, and reports communicating trends and activity.
• Lead or participate in cross-functional analytical projects with internal and external partners.
• Evaluate RTCC processes and data sources, and recommend improvements for efficiency and quality.
• Maintain accurate databases and documentation; stay current on analytics methods and best practices.
• Perform additional duties as assigned.

Skills

Analytical Skills

Strategic Skills

Communication Skills

Project Management Skills

Education

Bachelor's degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Department: Police

Pay Grade: 514

FLSA Status: Non-Exempt

Job Code: P645

JOB SUMMARY

This position performs advanced real-time intelligence and analytical functions in support of the City’s Real Time Crime Center (RTCC). The analyst monitors multiple information streams, evaluates complex data, identifies emerging patterns and threats, and delivers actionable intelligence to command staff, investigators, patrol personnel, and other stakeholders. The role supports strategic and operational decision-making, resource deployment, crime prevention, officer safety, and RTCC process improvement. Shift flexibility (including nights, weekends, and holidays) is required for 24/7 operations.

ESSENTIAL JOBFUNCTIONS

Real-Time Monitoring & Incident Support

• Monitor real-time information streams (radio, CAD, social media, camera systems, LPRs, and other platforms) to maintain situational awareness during active incidents.
• Provide real-time intelligence updates, leads, suspect/vehicle information, and safety alerts to patrol officers and investigators.
• Operate RTCC and public safety communication systems, preserve video evidence, and assist with suspect/vehicle tracking.

Investigative & Intelligence Support

• Review video, images, databases, and other intelligence sources to identify suspects, vehicles, and evidence.
• Support prosecutors with case preparation and provide testimony when required.
• Serve as a liaison with law enforcement partners to share relevant intelligence during major events or critical incidents.

Advanced Analytical Work

• Analyze crime data, calls for service, traffic incidents, GIS information, LPR data, and other structured/unstructured data to identify patterns, trends, relationships, threats, and emerging issues.
• Apply statistical, spatial, predictive, and qualitative methods to support both tactical and strategic decision-making.
• Evaluate data reliability, significance, and operational impact using independent professional judgment.
• Prioritize analytical requests based on urgency, risk, and organizational needs.

Intelligence Products & Reporting

• Convert complex analytical findings into clear, concise intelligence products for both technical and non‑technical audiences.
• Develop and maintain dashboards, maps, charts, reports, and other visualizations that communicate crime trends, operational activity, threats, and performance indicators.
• Produce recurring and ad hoc analytical reports for command staff and department leadership.

Strategic Advisory & Collaboration

• Provide assessments and recommendations regarding crime trends, resource deployment, operational risks, and public safety strategies.
• Lead or participate in cross-functional analytical projects involving internal and external partners.
• Offer technical guidance to personnel and partner agencies on interpreting and using RTCC intelligence products.

RTCC Evaluation & Continuous Improvement

• Assess RTCC processes, technology, and data sources, recommending improvements to enhance efficiency, effectiveness, and information quality.
• Support evaluation, implementation, and optimization of new public safety technologies and analytical tools.
• Develop project plans, methodologies, and performance metrics for assigned initiatives.

Data Management & Documentation

• Maintain accurate databases, spreadsheets, and other analytical records; ensure data integrity and completeness.
• Stay current on analytical methods, law enforcement technology, and RTCC best practices; recommend updates to procedures or capabilities.

Other Duties

• Perform other related tasks as assigned.

MINIMUM QUALIFICATIONS

Education and Experience:

Bachelor’s degree required (Criminal Justice, Information Technology, Data Analysis, Business Administration, or related field preferred). Two to four years of progressively responsible experience in crime analysis, intelligence analysis, data analytics, law enforcement intelligence, or related fields; or an equivalent combination of experience and training.

Licenses or Certifications:

• Valid Georgia Class C Driver’s License and acceptable MVR.
• Must obtain and maintain GCIC/NCIC certification.

Special Requirements:

• Flexible scheduling for 24/7 RTCC operations; successful completion of background investigation; ability to maintain confidentiality; demonstrate good moral character

Knowledge, Skills andAbilities:

Analytical Skills:

• Strong quantitative and qualitative analytical capabilities, including statistical, spatial, predictive, and data visualization techniques.
• Ability to classify, interpret, and integrate complex datasets from multiple sources.
• Ability to recognize patterns, make data-driven conclusions, and apply appropriate methodologies.

Strategic Skills:

• Ability to assess issues tactically and strategically and identify emerging trends, risks, and opportunities.
• Ability to align analytical findings with departmental objectives, resource needs, and operational priorities.

Communication Skills:

• Ability to present complex findings clearly to leadership and non‑technical audiences.
• Ability to prepare professional intelligence reports, summaries, dashboards, and presentations.
• Effective oral and written communication with staff, partner agencies, and the public.

Project Management Skills:

• Ability to independently plan, prioritize, and complete multiple analytical assignments.
• Ability to lead or coordinate cross-functional initiatives and manage sensitive information.
• Ability to perform under pressure and adapt to rapidly changing priorities.

PHYSICAL DEMANDS

Mostly sedentary or light work; some lifting (5–10 pounds). Extended periods at a workstation. Requires ability to discern colors, sounds, signals, and communicate verbally.

WORK ENVIRONMENT

Work is primarily in an office/RTCC environment with occasional off-site duties. May require attendance at meetings or training outside normal hours.

The City has the right to revise this job description at any time. This description does not represent in any way a contract of employment.

The City of Roswell, Georgia commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The City’s policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal/state/local law.