Real Time Command Center Technician

City of Boca Raton

Boca Raton (FL)

Sur place

USD 42 000 - 60 000

Plein temps

Il y a 8 heures

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Avantages offerts par ce poste

Health Insurance

Paid Time Off

Flexible work schedule

Résumé du poste

The City of Boca Raton is seeking a Real-Time Command Center (RTCC) Technician to monitor video and other public safety systems, identify potential threats, and relay critical information to officers. The role requires shift work in a 24/7 environment with strong written and verbal communication skills.

Responsibilities include operating multiple software systems, logging, and assisting investigations with video research. A Florida driver's license and background check are required.

Qualifications

At least thirty (30) credit hours from an accredited college or university with a concentration in Criminal Justice, Criminology, Computer Science, or other related field.
Law enforcement experience is preferred.
Must possess or obtain certifications within one year of employment.
Must pass a thorough background investigation and have a valid Florida driver's license with no more than six points in the past three years.
Available for shift work in a 24/7 environment.

Responsabilités

Monitor and interpret information from multiple systems and software.
Report any criminal or irregular activity to dispatchers or law enforcement.
Operate a two-way radio and communicate clearly.
Maintain logs and reports.

Connaissances

Operating systems

Public safety software

MS Office

Written and verbal communication

Attention to detail

Formation

30 credit hours in Criminal Justice or related field

Outils

Public safety software

Microsoft Office

Description du poste

Build Your Future with the City of Boca Raton!

At the City of Boca Raton, a career in public service is more than a job — it’s your chance to make a meaningful impact in a vibrant and sustainable coastal community. Driven by our core values of Fairness, Integrity, Respect, Service, and Trust, we are committed to fostering a workplace where employees feel appreciated, inspired, and supported.

Why Boca Raton?

As the second largest city in Palm Beach County, the City of Boca Raton offers robust benefits to their employees:

Health Insurance Benefits: No-cost employee Medical, Dental & Vision plans
Generous Paid Time Off: 12 paid holidays + vacation, sick, and 3 floating holidays
Continuous Service Benefit: Paid out annually after 5 years of service
Work-Life Balance: Flexible work schedule
Retirement Plans: Two pension/retirement options to choose from

Whether you're starting out or looking to take your public service career to the next level, the City of Boca Raton offers the tools, resources, and culture to help you succeed.

General Statement Of The Job

The real-time command center (RTCC) technician works under the general supervision of the Police Department performing intermediate level technical and administrative work, which involves monitoring video cameras to detect criminal or suspicious activity, identify real life threats, and relaying that information to police officers via radio. Work also includes monitoring, operating and interpreting multiple interactive software systems regarding emergency and criminal calls for service. Work also includes conducting queries of applicable public safety software as well as researching relevant videos to assist in investigations and uploading video to evidence repositories and testimony in related investigations and cases. Other related duties as assigned.

Essential Functions

The real-time command center technician performs the following functions:

Responsible for monitoring and interpreting information from various systems
Responsible for reporting any criminal, unauthorized or irregular activity to public safety dispatchers and/or law enforcement officers
Responsible for operating a two-way radio
Responsible for maintaining logs and reports

Knowledge, Skills And Abilities

The real-time command center technician must have a thorough knowledge of the methods and procedures of various operating systems, federal and state regulations governing data and voice transmissions, the geography of the City and the locations of important buildings. The real-time command center technician must be able to communicate in writing and verbally in a clear and effective manner, handle multiple activities simultaneously while maintaining attention to detail, exercise sound independent judgment and make decisions within established guidelines.

The real-time command center technician must be able to speak distinctly and clearly. The real-time command center technician must have the skills to use common office software, to include Microsoft Office and applicable specialized public safety software. The real-time command center technician must be able to provide outstanding customer service, both internally and externally.

Minimum Requirements

Minimum and Preferred Qualifications

At least thirty (30) credit hours from an accredited college or university with a concentration in Criminal Justice, Criminology, Computer Science, or other closely related field.

Preferred Requirements

Law enforcement experience preferred.

Special Requirements

The real-time command center technician must possess or be able to obtain certifications necessary for the position within one year of employment and must meet or exceed minimum quality assurance ratings in each discipline. The real-time command center applicant must pass a thorough background investigation and possess a valid Florida driver's license, with no more than six (6) points in the past three (3) years. The real-time command center technician must be available for shift work in a 24-hour-a-day, seven-days-a-week work environment.

The City of Boca Raton is an Equal Opportunity, Inclusive, Veteran-Friendly Employer and Drug-Free Workplace.

The City is committed to a diverse and inclusive workplace and does not discriminate based on race, color, religion, sex, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status protected by law.

Veterans’ Preference: The City proudly supports veterans and provides employment preference to eligible veterans and other individuals as required by Florida law. Applicants eligible for Veterans’ Preference are encouraged to indicate their eligibility and provide the required documentation during the application process.

Benefits Summary

Full-Time Non-Bargaining Employees

ANNUAL LEAVE:

Shall accrue prior to an employee attaining permanent status in the classified service and may be used after six (6) months of employment at the sole discretion of the Department Head, but it shall not be paid out upon resignation or termination unless the employee has attained permanent status (one full year). The maximum accrual is 360 hours.

Years of Service Accrual

0 to 5 full years 8 hours per month

5 to 10 full years 10 hours per month

10 to 15 full years 12 hours per month

15 full years and over 14 hours per month

CASH OUT OF ANNUAL LEAVE

Employees who have attained permanent status shall be permitted to cash out up to forty (40) hours of accrued and unused Annual Leave, either in a single lump sum payment or two or more partial payments, each fiscal year.

SICK LEAVE:

8 hours per month. Any hours in excess of 960 will be paid off annually at 50%. Upon retirement, employees with a minimum of 5 years continuous service will receive 50% of sick leave balance. Termination for reasons other than retirement shall be entitled to payment for accrued, but unused sick leave, as follows:

Years of Service Percentage

Less than 2 full years 0%

2 to 5 full years 10%

5 to 10 full years 20%

10 full years or more 30%

Retirement (normal, early or disability) 50%

HEALTH INSURANCE (Premiums)

Employee Medical (Base Plan) - Paid 100% by City. Employee contributions are required for the buy up employee coverage plans. Employee Dental (DHMO or Basic PPO Plan) & Vision (Basic Plan) paid 100% by City. Employee contributions are required for the Employee + Dependent(s) for the Medical, Dental, & Vision Plan.

CONTINUOUS SERVICE BENEFIT:

As of December 1, each year - Paid during the month of December.

Years of Service Benefit

5 to 10 full years $600 annually

10 to 15 full years $800 annually

15 full years and over $1,000 annually

RETIREMENT PLANS

The two pension/retirement options are listed below:

An option to enroll in a Defined Contribution Retirement Plan. The Defined Contribution Retirement Plan will not require a mandatory contribution. The City will contribute seven (7%) percent of the annual base wages annually. The vesting period for this plan shall be one (1) year from date of hire in the classified service, which coincides with your one-year probationary period.
An option to enroll in a Defined Benefit Retirement Plan option is available. There is a ten (10) year vesting period with a multiplier of 2.00% at normal retirement and a mandatory seven and three-quarters (7.75%) percent employee contribution.
The two (2) options will be fully explained prior to an irrevocable selection.

Optional:

457 Deferred Compensation Savings Plan is available.

HOLIDAYS:

15 per year: 12 recognized holidays and 3 floating days which are allocated for the fiscal year beginning October 1, to all 8 hour per day employees. Employees hired between October 1 and March 31 shall receive 3 floating holidays. Employees hired between April 1 and September 30 shall receive 1.5 floating holidays. Floating holidays must be used within the fiscal year. Non-task employees working 10-hour days receive 10, 10-hour paid holidays but do not receive floating holidays.

FUNERAL LEAVE

Up to 3 workdays - In State; Up to 5 workdays - Out of State

TUITION REIMBURSEMENT:

Full-time employees are eligible for tuition reimbursement as outlined in the City’s Tuition Reimbursement Policy which is available in Human Resources and subject to the availability of departmental funds.

MILITARY LEAVE:

Members in military reserve units who attend annual training are entitled to paid leave not to exceed 30 days each calendar year.

EAP:

Employees, spouses, and eligible dependents have access to five (5) face-to-face sessions with a counselor through Cigna's Employee Assistance Program (EAP). Services include assistance with legal, financial, parenting, elder care, pet care, and identity theft.

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

What is the highest level of education you have completed? NOTE: You must attach proof (diploma or degree or transcripts) of highest education completed with your application. Failure to do so may result in your application being marked as incomplete and removed from consideration.

Less than High School
High School Diploma or GED
Trade or Vocational School
Associates Degree or 60 credits of college courses
Bachelors Degree
Masters Degree

Do you have at least thirty (30) credit hours from an accredited college or university with a concentration in Criminal Justice, Criminology, Computer Science, or other closely related field?

Are you available for shift work in a 24 hour, seven day work week environment?

Do you possess and maintain a valid Florida driver's license with no more than six (6) points in the last three (3) years prior to employment? - Or are you able to obtain within thirty (30) days of hire? NOTE: You must attach proof of a valid license with your application. Failure to do so may result in your application being marked as incomplete and removed from consideration.

Yes, I have a valid Florida driver's license.
No, I do not have a Florida driver's license but can obtain within thirty (30) days of hire
No, I do not have a Florida driver's license and cannot obtain within thirty (30) days of hire

Do you have prior law enforcement experience?

The City's hiring process will include a background check that is job-related and consistent with business necessity. This can include a drug test, medical examination, polygraph, psychological exam, SSN Trace, Criminal search, Sex Offender Registry search, Global Homeland Security Watchlist search, employment verification, reference checks and a Driver History Report. Any discrepancies between the information provided within this application, and the results of the background will be considered untruthful and will be cause for immediate disqualification. Do you understand the requirements and affirm that the answers contained in this application and questionnaire are honest and correct?

I acknowledge that if hired, I shall not have any tattoos on the neck, face head, scalp, or hands with the exception of the below. A single, simple band-style tattoo on the ring finger signifying lawful marriage. and/or Cosmetic tattoos that replace makeup and maintain a natural, professional appearance.

Have you ever engaged in the use, possession, distribution, or sale of any illegal or controlled substances, including but not limited to marijuana or prescription medications without a valid prescription?

If you answered yes to the question above, provide the name of the drug(s) and the last date of usage below. * Please put N/A if this does not apply to you.