Real-Time Clinical Duty Shift Manager (Hybrid)

Practice Plus Group; National (WA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Career development

Specialisms in IUC

Physical and mental health support

Refer a friend scheme

Blue Light Card

Costco membership eligibility

Job summary

Practice Plus Group in the United States is seeking an experienced IUC Duty Shift Manager (Clinical) to lead real-time clinical operations across our Integrated Urgent Care network. The role focuses on managing 111 and CAS queues and ensuring safe, responsive patient care across sites.

As a key clinical decision-maker, you will work with operational colleagues to manage risk, resources, and service performance, while benefiting from extensive development opportunities and staff support programs.

Qualifications

• Registered healthcare professional with IUC/111 experience.
• Ability to manage real-time clinical operations during shifts.
• Clinical decision-making under operational pressure.

Responsibilities

• Real-time management of 111 and CAS clinical queues.
• Collaborate with operational colleagues to manage risk, resources, and performance.
• Act as a key clinical decision-maker and guide escalation processes.
• Ensure high-quality service delivery during operational shifts.

Skills

IUC/111 experience

Clinical operations

Real-time queue management

Job description

Practice Plus Group in the United States is seeking an experienced IUC Duty Shift Manager (Clinical) to lead real-time clinical operations across our Integrated Urgent Care network. The role focuses on managing 111 and CAS queues and ensuring safe, responsive patient care across sites.

As a key clinical decision-maker, you will work with operational colleagues to manage risk, resources, and service performance, while benefiting from extensive development opportunities and staff support programs.