Real-Time Breaks Operations Associate

WeTheHobby; City of Rochester (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

On-site in Rochester, NY

Live-stream production environment

Job summary

WeTheHobby in Rochester, NY is seeking an Operations Associate for Grading & Consignment. You will scan, verify, and publish live stream break results in Haystack in real time, ensuring accuracy and adherence to procedures during each show.

You'll download break data from Fanatics/Whatnot, import into Haystack, and maintain outreach records while protecting customer privacy. This role requires speed, focus, and the ability to work evenings or weekends based on streaming schedules.

Qualifications

• Strong attention to detail and ability to maintain accuracy while working quickly during live shows.
• Comfortable multitasking between a mobile device and a desktop in a fast-paced environment.
• Familiarity with trading card grading, breaking, or consignment operations is preferred.
• Basic proficiency with spreadsheets (Google Sheets), CSV files, and web platforms.
• Demonstrated ability to follow detailed procedures and data-handling requirements without shortcuts.

Responsibilities

• Real-Time Break Processing: identify completed breaks, scan eligible hits, and organize into Haystack stacks.
• Download break data from Fanatics/Whatnot and upload to WeTheHobby dashboard per naming conventions.
• Remove customer personal information per data privacy protocol before import.
• Import breaks into Haystack and bind to scanned stack.
• Validate ownership, trades and gifts against internal records and Haystack AI results.
• Publish breaks immediately after completion and repeat for all breaks in a show.
• Export customer outreach lists and maintain accurate outreach tracking records.
• Message customers via Fanatics/Whatnot DM with hit availability using approved templates.
• Apply outreach frequency rules to avoid exceeding the approved number of messages.

Skills

Attention to detail

Multitasking

Trading card knowledge

Spreadsheet proficiency

Data privacy compliance

Job description

WeTheHobby in Rochester, NY is seeking an Operations Associate for Grading & Consignment. You will scan, verify, and publish live stream break results in Haystack in real time, ensuring accuracy and adherence to procedures during each show.

You'll download break data from Fanatics/Whatnot, import into Haystack, and maintain outreach records while protecting customer privacy. This role requires speed, focus, and the ability to work evenings or weekends based on streaming schedules.