Live Break Operations Specialist

WeTheHobby; Jersey City (NJ); On-site; USD 27,000 - 39,000; Full time

Job summary

WeTheHobby in Jersey City is seeking an Operations Associate to manage real-time grading and consignment tasks during live shows. You will verify, publish, and track break results, ensuring customers can view hits immediately after each stream.

This on-site role demands speed and accuracy, strict procedural adherence, and proactive communication with the Grading & Consignment team. Expect evenings and weekends as streaming schedules require.

Qualifications

• Strong attention to detail and ability to maintain accuracy while working quickly during a live broadcast.
• Comfortable multitasking between a mobile device and a desktop computer in a fast-paced, real-time environment.
• Familiarity with trading card grading, breaking, or consignment operations is preferred.
• Basic proficiency with spreadsheets (Google Sheets), CSV files, and web-based platforms.
• Clear, professional written communication for direct customer messaging.
• Demonstrated ability to consistently follow detailed procedures and data-handling requirements without shortcuts.

Responsibilities

• Identify each completed break and scan hits into Haystack with proper naming.
• Download live break data and import it into the WeTheHobby dashboard per conventions.
• Remove customer personal information per privacy protocol.
• Import breaks into Haystack and bind to the correct stack.
• Validate ownership, trades, and gifts against records before publishing.
• Publish each break immediately after completion during the show.
• Export outreach lists and maintain accurate tracking records.
• Message customers via Fanatics or Whatnot DM with approved templates.
• Apply outreach frequency rules to avoid over-messaging.

Skills

Attention to detail

Multitasking

Card grading familiarity

Spreadsheet skills

Clear communication

Procedural discipline

Tools

Google Sheets

CSV files

Job description

WeTheHobby in Jersey City is seeking an Operations Associate to manage real-time grading and consignment tasks during live shows. You will verify, publish, and track break results, ensuring customers can view hits immediately after each stream.

This on-site role demands speed and accuracy, strict procedural adherence, and proactive communication with the Grading & Consignment team. Expect evenings and weekends as streaming schedules require.