Real-Time Airport Communications Specialist

Alstom; Newark (NJ); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Union position

Competitive hourly pay

Job summary

Alstom at Newark Liberty International Airport is seeking a full-time Customer Communications Specialist. The role focuses on clear, real-time communication to passengers, airport partners, and internal teams, especially during service disruptions, to ensure safe and smooth travel.

You’ll monitor system activity, respond quickly to changes, and deliver accurate updates when it matters most. This union-represented position offers competitive hourly pay and dynamic daily work at a major

Qualifications

• Strong communicator with the ability to stay clear and calm under pressure.
• Quick thinker who can respond in real time without hesitation.
• Customer-focused mindset with attention to detail.
• Able to collaborate across operations, maintenance, and external partners.

Responsibilities

• Monitor system activity and respond quickly to operational changes.
• Deliver accurate real-time updates to passengers, airport partners, and internal teams.
• Coordinate with operations, maintenance, and airport teams to ensure smooth communications.
• Ensure all communication channels (PA systems, radios, intercoms) are ready and functioning.
• Contribute to basic reporting and system monitoring activities.

Job description

Alstom at Newark Liberty International Airport is seeking a full-time Customer Communications Specialist. The role focuses on clear, real-time communication to passengers, airport partners, and internal teams, especially during service disruptions, to ensure safe and smooth travel.

You’ll monitor system activity, respond quickly to changes, and deliver accurate updates when it matters most. This union-represented position offers competitive hourly pay and dynamic daily work at a major