Real Estate Offer Specialist: Client-Centric Support

Mark Spain Real Estate - Corp; Nashville (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

Mark Spain Real Estate in Charlotte, NC is seeking an Offer Specialist to support listing agents by preparing and presenting offers to clients in a clear, confident, and professional way. This role is ideal for someone who loves problem-solving, communicating with clients, supporting agents, and working within a structured, high-volume environment.

Offer Specialists act as knowledgeable resources inside our offices, helping agents navigate offer conversations, understand selling pathways, and

Qualifications

• 3+ years of experience in real estate, sales operations, or a related client-facing role.
• At least 20 real estate transactions in the trailing 3 years.
• Proficiency with CRM and productivity tools.
• Bachelor’s degree in business, real estate, or a related field preferred.
• Active real estate license.

Responsibilities

• Serve as an on-site resource for agents who need support preparing or explaining offers.
• Join agent-client conversations to help walk clients through their options with clarity and professionalism.
• Provide balanced, neutral information to help clients feel informed and confident in their decisions.
• Maintain a high standard of communication, accuracy, and responsiveness.
• Facilitate office-level sessions to help agents understand how to prepare for offer conversations.
• Support new agent onboarding by walking them through offer-related workflows.
• Guide agents on how to position selling options and solutions in a client-friendly way.
• Work closely with office leadership to ensure smooth coordination between teams.
• Surface recurring questions or trends to help improve tools, clarity, and agent readiness.
• Act as a trusted operational anchor in the office, providing clarity and consistency while supporting agents through offer-related conversations.
• Ensure all offer documentation is complete, accurate, and ready for client review.
• Track offer activity and outcomes in line with internal guidelines.
• Provide timely follow-up and communication on next steps.
• Collaborate with internal partners to maintain smooth and consistent client experience.

Skills

Strong communicator

Professional presence

Client-facing

Clear explanations

Organized

Detail-oriented

Problem-solving

Education

Bachelor's degree in business, real estate, or related field

Active real estate license

Tools

CRM software

Job description

Mark Spain Real Estate in Charlotte, NC is seeking an Offer Specialist to support listing agents by preparing and presenting offers to clients in a clear, confident, and professional way. This role is ideal for someone who loves problem-solving, communicating with clients, supporting agents, and working within a structured, high-volume environment.

Offer Specialists act as knowledgeable resources inside our offices, helping agents navigate offer conversations, understand selling pathways, and