Real Estate Lending Document Support Technician

State Employees' Credit Union; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union is seeking an entry-level Mortgage Document Processor to handle uploading eSigned documents and supporting MLOs with electronic signatures. The role is primarily in-office with hybrid arrangements, focusing on accurate data entry and efficient information gathering during loan processing.

The position requires a HS diploma or GED, proficiency in MS Outlook, and experience with DocMagic; training on ImageFlow will be provided.

Qualifications

• HS Diploma or GED required.
• Proficient in MS Outlook and accurate data entry.
• Experience with electronic document vendors such as DocMagic.

Responsibilities

• Upload eSigned documents into the mortgage loan origination system.
• Answer eSignature questions from branch and lending centers.
• Resend email links to members as needed.
• Scan ink-signed documents into ImageFlow.
• Print and mail physical documents as requested by MLOs.
• Answer inbound departmental phone calls.

Skills

Data entry

Attention to detail

Education

HS Diploma or GED

Tools

DocMagic

ImageFlow

MS Outlook

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People", join our team!

Position Overview:

This is an entry-level position that includes the receipt, review, and upload of all electronic documents related to the mortgage loan process to the Credit Union’s mortgage loan origination system, as well as facilitating MLO understanding of the electronic signature and documentation process. In this position, one is tasked with ensuring a smooth member experience and efficient gathering of vital information during the mortgage loan process. This position, while hybrid, is mainly in-office.

Responsibilities:

• 40% Upload eSigned member documents into the mortgage loan origination system.
• 20% Assist branch and lending contact center personnel with first mortgage electronic signature questions, concerns and issues.
• 10% Resend email links to members as needed.
• 10% Scan ink-signed documents into ImageFlow.
• 10% Print and mail physical documents as requested by MLOs.
• 10% Answer inbound departmental phone calls.

Required Education & Experience:

HS Diploma or GED

Proficiency in MS Outlook. Able to key data accurately and efficiently. Experience with electronic document vendors i.e. DocMagic.

Job Environment & Physical Requirements:

Sitting for prolonged periods. Computer for prolonged periods.

Equal Employment Opportunity:

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer:

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

About State Employees' Credit Union:

State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a "Do the Right Thing" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.