Real Estate Equity Loan Consultant

SchoolsFirst Federal Credit Union; Aliso Viejo (CA); Hybrid; USD 57,000 - 70,000; Full time

Job summary

SchoolsFirst FCU is hiring a Real Estate Equity Loan Consultant in California. The role is base plus commission, with a base pay of $28.85 per hour and a 40-hour week.

Responsibilities include originating Real Estate Equity loans and assisting Members by phone and web, while delivering trusted-advisor guidance and excellent service. You will analyze financials, pre-qualify, discuss rate options, and manage a Home Equity loan pipeline, in collaboration with Mortgage team and under SOP, RESPA, and

Qualifications

• High School Diploma or GED required.
• 3-5 years of prior related experience required.
• Register with the Nationwide Mortgage Licensing System and Registry as a mortgage loan originator per SAFE Act.

Responsibilities

• Originates Real Estate Equity loans and handles inbound loan inquiries from Members.
• Provide telephone and web support to Members inquiring about loans.
• Deliver world-class service as a trusted advisor and meet production targets.

Skills

Customer service

Spanish language

Active listening

Consultative selling

Communication

Education

High School Diploma or GED

3-5 years related experience

Tools

NMLS Mortgage License

Job description

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Real Estate Equity Loan Consultant

Scheduled Weekly Hours: 40

What You’ll Be Doing

This position is a base plus commission role.

The base pay is $28.85 per hour.

Responsible for originating Real Estate Equity loans; this role includes providing telephone and web support for inbound loan inquiries from Members.

The main function is providing excellent service, being a trusted advisor, and originating Real Estate Equity loans.

Member Service Excellence

• Deliver world-class personal service by assisting Members with Real Estate Home Equity loan products in a caring, friendly, courteous, and professional manner.
• Acting as Trusted Advisor and Member advocate: Demonstrate willingness to serve and advocate for the Member.
• Provide tailored financial solutions to Members, addressing their needs and concerns regarding credit union products and services and gaining agreement.
• Counsel and pre-qualify Members for home equity loan requests, referring Members to the Mortgage team when appropriate.

Financial Assessment

• Analyze Members’ financial information, including income, assets, investments, and debts, to evaluate their credit profile and financial history while acting as a trusted advisor.
• Utilize software to determine the Member’s borrowing capacity and repayment ability and submit loan applications through the real estate origination system.

Product Recommendation

Makes informed loan product recommendations to Members by demonstrating an understanding of the pricing aspect, including various rate/point scenarios, underwriting guidelines, compliance, and documentation requirements.

Production

Consistently meet or exceed production targets set by management, ensuring efficiency and quality at all tasks.

Pipeline Management

Manage a Home Equity loan pipeline, maintaining consistent communication with Members until they decide to proceed or not with obtaining a Home Equity loan.

Documentation Management

• Collect necessary documentation from Members and provide the loan disclosure package.
• Collaborate with loan processors and underwriters to ensure all required supporting documentation is obtained while fostering effective communication and teamwork.

Disclosure Management

Ensures all necessary disclosures are sent to Members in compliance with regulations, fully informing them of the loan process and timelines.

Rate Lock Initiation

Guide Members through pricing options and rate lock policy and initiate lock requests as needed.

Compliance Adherence

Ensure compliance with all requirements of the Real Estate Department’s Standard Operating Procedures (SOP). Annual review and certification. Responsible for monitoring and staying compliant, including (TIL) RESPA and Reg-B regulations.

Honesty and Integrity

Uphold the highest professional standards by acting with integrity and making the right decisions, even when not under direct supervision. Foster a culture of trust by earning the confidence of both members and fellow team members through reliable and ethical behavior.

Additional Job Functions

• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.
• Failure to do so may result in disciplinary and other employment related actions.

Qualifications

High School Diploma or GED required

3-5 years of prior related experience required

Register with the Nationwide Mortgage Licensing System and Registry as a mortgage loan originator in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (the "SAFE Act") required

Knowledge, Skills, and Abilities

• Demonstrates effective rapport-building techniques with Members.
• Listens attentively without interruption.
• Asks clarifying questions to ensure accurate understanding.
• Paraphrases Members information to confirm comprehension.
• Identifies and prioritizes essential information.
• Enters data within established timelines.
• Maintains a high level of accuracy in all interactions.
• Displays expected level of accuracy
• Summarizes calls clearly and concisely
• Proficiency in English and Spanish language skills are preferred to serve our diverse Member base better.

Diversity & Inclusion

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion.

SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.

Job Philosophy

We're passionate about living our mission of providing Members with World-Class Personal Service and financial security. There's a reason we love coming to work every day. We have the privilege of serving those who build the future: school employees, and the families who make their work possible. Our success is built on our relationships with each other, our Members and the community. We value teamwork and face-to-face interactions and believe we’re at our best when we’re collaborating in-person. We also know the flexibility to work remotely benefits the wellbeing of our team.

Location

View the work location information below on the job listing that interests you.

100% on-site, 0% remote. Including those serving Members in-person at our branches. Three days a week in the office and up to two days remote. Hybrid teams coordinate on-site days to collaborate in-person. Up to 100% remote. Select individual contributor roles may be given the option to work fully remote.