Readiness Services Consultant

CrowdStrike Inc.; USA; Vor Ort; USD 120.000 - 170.000; Vollzeit

Benefits dieser Stelle

Competitive vacation and holidays

Paid parental and adoption leaves

Professional development opportunities

Zusammenfassung

CrowdStrike is seeking a Readiness Services Consultant within the Retainer Management team. You will be a strategic partner helping customers maximize their CrowdStrike Services investment and achieve their security objectives while aligning engagements with service capabilities.

This role blends relationship management, technical advisory, and program optimization to drive customer success across enterprise accounts in a fast-paced environment.

Qualifikationen

• Experience in cybersecurity services, including incident response management or advisory consulting.
• Proven track record with senior-level relationships in technical environments.
• Strong project coordination with emphasis on customer service.
• Excellent written and verbal communication.
• Ability to manage multiple customer relationships simultaneously.

Aufgaben

• Manage and grow strategic relationships with services retainer customers through structured account management and regular engagement.
• Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment.
• Coordinate with Sales and Delivery teams to align customer needs with service capabilities.
• Execute timely account reviews, follow-up documentation, and service scoping.
• Develop and maintain customer success plans with clear next steps.
• Contribute to program enhancement initiatives and best practices development.
• Support team pipeline growth through strategic account expansion.

Kenntnisse

Cybersecurity services experience

Incident response

Customer success

Advisory consulting

Project coordination

Strong communication

Multi-client management

AI in decision-making

Jobbeschreibung

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other.

About the Role:

As a Readiness Services Consultant within CrowdStrike's Retainer Management team, you will be a strategic partner helping customers maximize their CrowdStrike Services investment and achieve their security objectives. This role combines relationship management, technical advisory, and program optimization to ensure customer success and satisfaction.

What You'll Do:

• Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement
• Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment
• Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities
• Execute timely account reviews, follow-up documentation, and service scoping
• Develop and maintain customer success plans with clear next steps
• Contribute to program enhancement initiatives and best practices development
• Support team pipeline growth through strategic account expansion

What You'll Need:

• Experience in cybersecurity services, including incident response management, customer success, and or advisory consulting
• Proven track record of managing senior-level relationships in technical environments
• Strong project coordination capabilities with emphasis on customer service
• Excellence in both written and verbal communication
• Demonstrated ability to excel in a fast-paced environment with strong workload management skills - including balancing competing priorities while maintaining attention to detail
• Clear competency in managing multiple customer relationships simultaneously
• An understanding of cybersecurity concepts and incident response considerations
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Bonus Points:

• Strong business acumen and problem-solving skills
• Track record of implementing program improvements
• Knowledge of security frameworks and compliance requirements
• Previous experience in incident response or security consulting
• Experience with service delivery optimization and process improvement

What This Role Will Offer You:

• Platform to work with industry-leading security professionals and technologies
• Variety of learning and growth opportunities
• Chance to build and maintain strategic customer relationships
• Opportunity to drive cybersecurity preparedness for leading organizations in the context of an evolving threat landscape
• Scope to contribute to the growth and evolution of CrowdStrike's Services business and beyond

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified across the globe

We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual or