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Maximus UK Services Limited; United States; Remote; USD 134,000 - 164,000; Full time

Job summary

Maximus UK Services Limited is seeking an Operations Director to lead supplier relationships within the Health Assessment Advisory Service (HAAS). The role focuses on delivering contractual commitments, service standards and strong governance, reporting to SLT on performance and risks.

Leading commercial leadership across quality, outcomes, and client satisfaction, you will drive improvements year over year in engagement and people metrics while ensuring alignment with strategic objectives and

Qualifications

• Strong commercial leadership and business acumen.
• Delivery of contractual commitments and service standards.
• Knowledge of client relationship management and governance processes.

Responsibilities

• Provide leadership and oversight of supplier relationships within HAAS.
• Drive performance across quality, service delivery, financial outcomes and client satisfaction.
• Lead operational service streams for WCA and SB with measurable commercial metrics.
• Maintain strong client relationships through high-quality service delivery.
• Report regularly on performance, commercial, and strategic updates to SLT.

Skills

Leadership

Commercial acumen

Governance

Stakeholder management

Performance management

Job description

This role provides leadership and oversight of the supplier relationship within Health Assessment Advisory Service (HAAS), driving performance, managing commercial governance, and ensuring all contractual commitments, service standards, and partnership obligations are successfully delivered.

These include:

Ensure the successful delivery of the contract through strong commercial leadership and business acumen, driving performance across quality, service delivery, financial outcomes, and client satisfaction

Leading the operational service streams for the delivery of WCA and SB ensuring all areas of responsibility deliver agreed commercial and internally focused metrics including driving improvement year on year in employee engagement and key people metrics

Drive a robust and collaborative relationship with the client through high quality, consistent and professional high performing service delivery

Provide regular performance, commercial, and strategic updates through the established governance framework, ensuring timely reporting and escalation of key risks, issues, and opportunities to the Senior Leadership Team (SLT)

Ensure all contract initiatives are aligned with the organisation’s strategic objectives and agreed delivery approach.

Proud member of the Disability Confident employer scheme

Operations Director - Lot 2

Company: Maximus UK Services Limited

Salary: £113,000 to £113,000 a year

Hours: Full-time

Working pattern: Remote

Job type: Permanent

Posting date: 30 Sept 2026

Closing date: 6 Oct 2026

Summary

Role Summary

This role provides leadership and oversight of the supplier relationship within Health Assessment Advisory Service (HAAS), driving performance, managing commercial governance, and ensuring all contractual commitments, service standards, and partnership obligations are successfully delivered.

These include:

Ensure the successful delivery of the contract through strong commercial leadership and business acumen, driving performance across quality, service delivery, financial outcomes, and client satisfaction

Leading the operational service streams for the delivery of WCA and SB ensuring all areas of responsibility deliver agreed commercial and internally focused metrics including driving improvement year on year in employee engagement and key people metrics

Drive a robust and collaborative relationship with the client through high quality, consistent and professional high performing service delivery

Provide regular performance, commercial, and strategic updates through the established governance framework, ensuring timely reporting and escalation of key risks, issues, and opportunities to the Senior Leadership Team (SLT)

Ensure all contract initiatives are aligned with the organisation’s strategic objectives and agreed delivery approach.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.