Read more

CNWL NHS Foundation Trust; Nebraska; On-site; USD 41,000 - 44,000; Full time

Job summary

CNWL NHS Foundation Trust is seeking a dedicated Team Administrator to support the Children’s Integrated Therapy Service (CITS). The role involves providing high-quality clerical support to the team, coordinating referrals, managing Excel spreadsheets, and assisting with clinical data tasks.

The post holder will maintain databases, assist with clinical audits, and help monitor activity data using Tableau. Excellent IT, communication, and organisational skills are essential to ensure smooth

Qualifications

• Experience providing clerical support in a healthcare setting.
• Excellent IT skills and ability to analyse data.
• Strong communication and organisational skills.

Responsibilities

• Deal with telephone enquiries from health professionals, service users, carers and team members in a sympathetic manner.
• Provide and receive complex information using tact and diplomacy.
• Process new referrals, allocate referrals and maintain Excel records.
• Create/accept referrals in the S1 platform and assist with onward referrals.
• Monitor wait lists and assist with patient allocation and diary entries.
• Respond to generic email inquiries and redirect as needed.
• Archive patient notes in line with policies.
• Act as Subject Access Coordinator and assist with trainings.
• Provide administration support for clinicians.

Skills

MS Office

Tableau

Tools

MS Office

Tableau

Job description

Team Administrator CITS | Central and North West London NHS Foundation Trust

Are you highly motivated, flexible and conscientious with excellent interpersonal and communication skills? Are you able to work in a busy environment, being organised and maintaining a high-level of accuracy and attention to detail?

We are looking to recruit a full-time Team Administrator for our Children’s Integrated Therapy Service (CITS). CITSis a team of Speech and Language Therapists, Physiotherapists, Occupational Therapists, technicians and administrators, who deliver a community service for children and young people. The team work together with children and young people, their families and settings to support the child or young person through assessment, therapy, training and advice. CITS work across a variety of locations including mainstream schools, children’s centres and nurseries across Hillingdon, NHS clinics and the Child Development Centre.

We will offer you a supportive environment where your contribution is valued and your development is encouraged. This is an exciting opportunity and we would want to hear from you if you are keen to embrace a new challenge.

This is a clinical service support role, and the post holder is expected to work from their assigned base.

Please note that personalisation is essential to convey individual skills, knowledge, and experiences effectively. Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

The post holder will be responsible for providing efficient and high-quality clerical support to the CITS Team, and will play an integral part of their team in order to maintain smooth running and operation of their service, working closely with the Team Leads and clinical staff.

The post holder will have excellent interpersonal skills and have the ability to communicate effectively with service users, carers, health professionals and team members.

In addition, the post holder must possess good IT skills and be able to analyse and interpret data. They will be required to help maintain clinical database systems, and assist with clinical audits and information monitoring.

The post holder will work under own initiative with a flexible and adaptable approach to the job role in order to meet the changing service needs.

There’s a place for you at CNWL.

We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.

Providingtop quality caredepends on our ability to employ the best people.

We’re always looking torecruit outstanding peoplewho will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.

With adiverse culture and equally diverserange of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you're at, there's always a place for you at CNWL.

Please note:This vacancy doesnotmeet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in thePre-Screening Immigrationsection of your application form.

Please noterole eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit:Skilled Worker visa: Overview - GOV.UK

Company: CNWL NHS Foundation Trust Salary: £30,630 - £32,346 Per annum incl. HCAS Hours: Full-time Location: Hayes, UB3 2PB Job type: Permanent Posting date: 8 Sept 2026 Closing date: 8 Oct 2026

• Deal with telephone enquiries from health professionals, services users, service user families, carers and team members in an informed and sympathetic manner, taking into account mental/physical health needs, and cultural or language barriers. Taking and passing on messages promptly and taking action where necessary.
• To provide and receive complex and sensitive information using tact and diplomacy.
• To act in accordance with the Service in processing new referrals. This includes but is not limited to: allocating referrals, completing Excel spreadsheets and making sure all administration processes for each referral are adhered to with speed and fluency.
• To create/accept referrals within the S1 platform and highlight for clinical triage. To assist with onward referrals to other teams.
• To monitor S1 wait lists and caseloads and assist with the allocation of patients and entering patient details into appropriate health care professionals’ diaries.
• To regularly access and monitor the generic email systems, responding to all queries or redirecting as appropriate.
• Complete regular archiving of patient notes in line with trust policies and procedures.
• To act as Subject Access Coordinator for the service, attend required training, and follow the Trust’s policies and procedures.
• To provide administration support for service line clinicians
• To undertakeword processing tasks such as letters and memos, reports, notices, and e-mails, including via dictation software.
• To undertake the photocopying and distribution of documents, processing of correspondence and general clerical duties as required.
• To maintain and monitor stock as required and use set processes for ordering of goods/supplies.
• To have the ability to use the E-procurement system and raise any queries/issues when necessary.To support procurement processes for service line, including ordering, liaison, receipting, and invoice processing.
• To have a comprehensive understanding of computer software such as MS Office
• To collate and present activity data for service and management meetings and for monthly and ad hoc statistical returns via Tableau or other.
• To assist with the training of new staff members and bank staff as and when necessary.
• To co-ordinate, monitor and record the mandatory training for the department ensuring that staff are reminded when training is due (if applicable).
• To support service lead with Healthroster, including recording of annual leave, absence, or sickness, printing and distribution of rotas where necessary (if applicable).
• To organise, attend and contribute to the departmental and service meetings, which may include room/venue booking, distribute agendas, take and distribute minutes, and action any decisions made by the team as appropriate.
• To support in the planning and arrangements for team away days, training sessions etc.
• To undertake ad hoc or specific project work as requested.
• To produce training packs, certificates, forms and presentations as requested by the clinicians/team lead.
• To support the maintenance of any of the team’s clinical equipment as needed, including liaison with BCAS for yearly checks.
• To support the logging of complaints/compliments and incidents on Datix.
• To be familiar with and to work within CNWL policies related to the function of administration and your responsibilities as an employee.
• To be able to meet deadlines and to manage time effectively
• To be able to work on own initiative and undertake work which does not require checking as a matter of routine
• Regularly review administration processes, procedures and office systems to ensure effectiveness and efficiency.
• Be forthcoming with ideas, changes or new initiatives for improvements to policy, guidance, departmental procedures, systems and ways of working for improvement in service quality and delivery.
• To support the operational team and provide Reception cover at designated base as requested by the Health Centre Administration Lead for lunch breaks and sickness.
• To undertake all mandatory and supplementary training in line with policies.
• To undertake Nominated Officer of Fire (NOF) training and ensure all procedures are followed as per the Trust Policy.
• To undertake First Aid training as required by Line Manager

This advert closes on Tuesday 15 Sep 2026

Proud member of the Disability Confident employer scheme