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Shepherd Neame Limited; Lenham (AR); On-site; USD 16,000 - 22,000; Full time

Benefits offered by this job

Tips share

Early wage access

Food & drink discounts

Stay discounts

Visitor Centre shop discounts

Mental health support

Pension plan

Career development

Flexible hours

Training provided

Job summary

Shepherd Neame Limited seeks a Restaurant Team Member to help create warm, welcoming experiences for guests in a historic pub setting. You will greet customers, take orders, serve meals and drinks, and maintain a tidy dining area with high hygiene standards.

The role offers training, flexible hours, and opportunities to develop within our pubs, Brewery, and Support Office across our managed houses and guest services.

Qualifications

• Experience in delivering friendly guest service is desirable.
• Ability to work as part of a busy team.
• Willingness to learn and adapt in a hospitality setting.

Responsibilities

• Welcome guests warmly and ensure they feel valued.
• Take orders accurately and serve food and drinks promptly.
• Maintain clean, organized dining area and uphold hygiene standards.
• Collaborate with kitchen and bar teams for smooth service.
• Handle customer queries and resolve issues professionally.
• Suggest ideas to improve the guest experience.

Skills

Customer service

Hospitality

Teamwork

Communication

Job description

Restaurant Team Member – Serve Up Great Experiences with Britain’s Oldest Brewer!

At Shepherd Neame, we know that first impressions count. As a Restaurant Team Member, you’ll play a key role in creating a warm, welcoming atmosphere and delivering exceptional service to every guest. From greeting customers to serving delicious food and drinks, you’ll help make every visit memorable.

No experience? No problem! If you have the right attitude and passion for hospitality, we’ll give you all the training and support you need.

Where You’ll Be Working

Overlooking the village square in Lenham, Kent, the Dog and Bear Hotel combines the friendly atmosphere of a local pub with all the comforts of a contemporary hotel and restaurant. It embraces that unique heritage, retaining historic character features such as oak beams, and traditional décor and houses 24 en-suite bedrooms.

What You’ll Do

• Welcome guests with warmth and ensure they feel valued throughout their visit.
• Take orders accurately and serve food and drinks promptly.
• Maintain a clean, organised dining area and uphold hygiene standards.
• Work closely with the kitchen and bar teams to ensure smooth service.
• Handle customer queries and resolve issues professionally.
• Contribute ideas to improve the guest experience.

What’s In It For You?

• Competitive hourly pay plus a share of tips
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a great team member:

• Sheps Spirit – you inspire confidence and keep morale high.
• Working Together – you enjoy developing others and working collaboratively.
• Authenticity – you take ownership and pride in delivering results.
• Pride and Passion – you go the extra mile to make guests feel valued.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity; values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.

Ready to bring your personality and passion to the restaurant?

Apply today and become part of our story!