Re-implementation & Re-training Specialist (Mekari Talenta)

Mekari; Friendly (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

Mekari, Indonesia's leading SaaS company, is seeking a Client Success Trainer to enhance user adoption of their HRIS platform, Mekari Talenta. The role involves conducting client training sessions, providing consultative guidance, and troubleshooting HRIS functionalities. Ideal candidates will possess a bachelor’s degree, excellent communication skills, and familiarity with SaaS environments. Join a dynamic team committed to impactful digital transformation.

Benefits

Competitive salary + daily allowance

Premium private health insurance

Flexible working hours and remote work culture

Qualifications

• 1–2 years of experience in training or customer success in SaaS.
• Strong understanding of HRIS and payroll systems.
• Familiarity with Mekari Talenta is a significant advantage.

Responsibilities

• Lead training sessions for clients on Mekari Talenta.
• Configure applications to align with client needs.
• Conduct regular reviews for feedback and continuous improvement.

Skills

Communication

Customer Success

Interpersonal Skills

Analytical Skills

Education

Bachelor’s degree in any discipline

Tools

CRM tools

Microsoft Office

G Suite

Online presentation platforms

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Description:

• Lead the full re-implementation and re-training process for Mekari Talenta, Mekari’s HRIS and payroll platform designed to simplify HR and payroll operations.
• Develop and deliver engaging, customized training sessions and product demos based on each client’s specific needs, with an emphasis on payroll and attendance features.
• Conduct regular client reviews to collect feedback, understand new requirements, and provide consultative advice to ensure successful program adoption and project outcomes.
• Provide expert guidance on best practices to optimize the use of Mekari Talenta’s functionalities, including payroll processing, attendance management, and HR data analytics.
• Troubleshoot client issues related to system configuration, payroll calculations, or HRIS features and deliver effective solutions promptly.
• Analyze client data and software usage patterns to identify pain points and recommend improvements.
• Configure and set up Mekari Talenta applications to align with client workflows and compliance needs.
• Collect and document client requirements for re-implementation projects and create detailed action plans.
• Manage administrative tasks such as preparing weekly progress reports to track training effectiveness and client satisfaction.

Job Requirements:

• Bachelor’s degree in any discipline.
• 1–2 years of experience in training, customer success, aftersales, or a related role within a SaaS or technology company.
• Comfortable with numbers and strong understanding of HRIS systems and end-to-end payroll processes.
• Comfortable with written and verbal communication in English and able to engage effectively with clients and stakeholders at various levels.
• Ability to tailor training content and delivery to diverse learning styles and client needs.
• Strong interpersonal skills and ability to collaborate well with both internal teams and clients.
• Familiarity with Mekari Talenta or other HRIS/payroll software is a significant advantage.
• Proficient in using CRM tools, Microsoft Office, G Suite, and online presentation platforms.
• Experience in marketing campaigns or client engagement initiatives is a plus.

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ athttps://bit.ly/FAQMekariRecruitment [ENG] or https://bit.ly/FAQRekrutmenMekari [INA] to find the answers to commonly asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!