Re-Exam Technician (1.0 FTE)

Shelby American, Inc.; Saint Paul (MN); On-site; USD 40,000 - 50,000; Full time

Job summary

Join a leading housing agency as a Resident Services Technician, responsible for determining eligibility for housing assistance and ensuring compliance with regulations. This role involves calculating rents, processing applications, and interacting with diverse populations. Enjoy a generous benefits package while making a difference in the community.

Benefits

Paid vacation and sick leave

Health and dental insurance

Employer pension contribution

Paid holidays

Qualifications

• 1 year of relevant experience in customer service or housing.
• Graduation from high school or GED.

Responsibilities

• Conduct interviews and verify tenant income for rent calculations.
• Process rental applications and explain regulations.
• Travel to various PHA sites as required.

Skills

Interviewing techniques

Basic mathematical principles

Communication

Interpersonal skills

Problem resolution

Working with diverse populations

Education

High school diploma or GED

Tools

Computers

Job description

Accountable To: Resident Services Manager

Department: Resident Services

Band: B

Grade: 2

Subgrade: 3

Come join one of the nation’s highest ranked housing agencies. Be a part of an innovative and creative team of individuals committed to serving the community by providing affordable, quality housing.

The St. Paul Public Housing Agency (PHA) has been serving the community for over 45 years. St. Paul PHA is an independent agency that owns and operates affordable rental housing for low-income families and individuals throughout the City, with subsidies from the U.S. Department of Housing and Urban Development (HUD). The PHA provides approximately 4,273 affordable rental units in hi-rise buildings, townhomes, and scattered site single family and duplex homes. The PHA administers 5,242 Housing Choice Vouchers, paying over 45 million annually in federal rent subsidies to private owners who rent units to eligible families and individuals with very low incomes.

Mission Statement:

The PHA helps families and individuals with low incomes achieve greater stability and self-reliance by providing safe, affordable, quality housing and links to community services.

The PHA offers a generous employee benefits package. The standard package includes paid vacation and sick leave; eleven paid designated holidays and two paid floating holidays; health and dental insurance coverage; and an employer pension contribution equal to 7% of employee's salary (employee contributes 5%). Additional benefits vary by contract or Supervisory and Confidential (S&C) policies.

Class Summary: Incumbents are responsible for determining eligibility or continuing eligibility for Public Housing or Section 8 Program assistance, processing rental applications and calculating rent values.

Distinguishing Characteristics: The Resident Services Technician is the first level of a three-level rental series. The Resident Services Technician is distinguished from the Resident Services Supervisor by its responsibility for processing rental applications and calculating rent values.

Position Summary: Incumbents are responsible for calculating rent values by verifying income and determining assets, property values, expenses and other deductions; sending out third party verification forms; responding to questions and explaining regulations and procedures; processing a variety of forms and documents; and, preparing related correspondence and reports.

Duties:

• Conduct all activities including interviewing, sending out verifications, and tracking verifications related to interim, transfer and annual income re-examinations to ensure that all tenants are paying correct rents based on their anticipated annual income in conformance with PHA and HUD rules and regulations.
• Must abide by all Board approved policies, policies prohibiting discrimination and harassment, executive communications, administrative procedures, and safety procedures established by the PHA.
• Must travel to various PHA sites and other locations that are required by the nature of the work.
• Performs other duties of a similar nature or level.

Requirements

Knowledge (position requirements at entry):

Knowledge of:

• Interviewing techniques;
• Basic mathematical principles;
• Familiarity with laws and regulations pertaining to property management and landlord/tenant relations;
• Electronic data processing;
• State laws and procedures regarding Unlawful Detainer and eviction actions;
• Public assistance programs;
• Public housing program policies, rules, and regulations, especially those related to rent calculation and re-examination;
• Physical and mental disabilities;
• Various cultures and populations represented in public housing communities.

Skills (position requirements at entry):

Skill in:

• Using computers and related software applications;
• Maintaining files and records;
• Resolving problems and disputes;
• Prioritizing and handling multiple projects;
• Writing clear and concise memos and reports;
• Performing basic mathematical calculations;
• Working with diverse populations;
• Working with persons with disabilities;
• Communication, interpersonal skills as applied to interaction with co-workers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Required Qualifications

• Education: Graduation from high school or GED
• Experience: Combination of 1 year of relevant experience in jobs at the A Band or higher level such as customer service, communication, housing or related field and/or relevant education.

Preferred Qualifications

• Experience: Additional relevant experience in jobs at the A Band or higher level and/or relevant education.

Licensing Requirements (position requirements at entry):

• None required.

Physical Requirements

Light Work (Exerting up to 20 pounds of force occasionally, or up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects. Even though the weight lifted may be only a negligible amount, a job should be rated light work: [1] when it requires walking or standing to a significant degree; or [2] when it requires sitting most of the time but entails pushing or pulling of arm or leg controls; or [3] when the job requires working at a production rate pace entailing the constant pushing or pulling of materials even though the weight of those materials is negligible.) (For complete physical requirements see “Physical Demands Job Analyst” on file.)