RDC Warehouse Lead (Dallas, TX)

Bosch; Dallas (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Paid vacation

Paid holidays

Employee referral bonus

Uniforms and equipment

Company vehicle

Job summary

BSH Home Appliances Corporation in Dallas is seeking a Lead, Warehouse Returns Processor to manage the intake, categorization, and disposition of returned products. The role includes light refurbishment, adherence to policies, and ensuring a fast resale cycle.

The candidate will audit dispositions, maintain safety standards, train junior staff, and coordinate with the Field Service Manager to meet quotas and quality targets.

Qualifications

• 5-7 years of warehouse and technical appliance experience required.
• High school diploma or equivalent work experience.
• Ability to work with minimal supervision and hold a valid driver’s license.
• Excellent customer relations, verbal and written communication, and strong organizational skills.

Responsibilities

• Process and categorize returned products for resale with accuracy and efficiency.
• Audit daily dispositions and ensure paperwork matches system data.
• Perform light refurbishment of products for resale when needed.
• Uphold safety, company policies, and quality standards at all times.
• Mentor lower level staff and provide guidance and training as required.
• Report health and safety issues to the appropriate person and maintain a professional image.

Skills

Warehouse experience

Technical appliances

Driving license

Customer relations

Verbal and writing skills

Organizational skills

English reading/writing

Education

High school diploma

Tools

Hand tools knowledge

Job description

BSH Home Appliances Corporation – Top Employer US 2024

Tomorrow is our home.

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.

Lead, Warehouse Returns Processor

Your responsibilities

To process and categorize products returned to our regional warehouses, including inspection, recording data and disposition as per policies and refurbish units when possible to be returned to inventory. When required, ensure temporary personal are capable to perform required assigned duties and work the hours as prescribed by Field Service Manager.

• Ensure that returned products are processed and made available for resale as quickly and efficiently as possible. Follow written guidelines as to classification of returned products and subsequent final disposition.
• Audit all daily dispositions confirming paperwork coincides with Data entered into system
• When necessary, light refurbishment of products to prepare for resale
• Work within company rules and regulations as set out in the Contract of Employment and amendments and in accordance with the Employee Handbook.
• Maintain a safe working environment for both yourself and those around you at all times.
• Only undertake work that you are qualified and able to attempt and that will not put yourself or others at risk of injury.
• Conduct yourself in accordance with the training you have been given in a manner in keeping with our company image and the delivery of the highest levels of customer service.
• Ensure accuracy of the returns process by diligently following processes and reporting work status daily.
• Report any health and safety issues to the appropriate appointed person.
• A uniform should be worn whilst working and maintained in a satisfactory condition
• Perform all other duties as reasonably required that are consistent with both training and experience
• Adhere to all Company processes, procedures, policies and standards
• As a team member, to contribute to the overall success of the team and the Company goals by maintaining regular attendance, punctuality, focus and professionalism at all times
• Mentors lower level staff on subject matter and department processes
• Training on an "as needed" basis
• First point of contact for lower level staff before Manager
• Review statistical metrics for meeting respective quotas and take appropriate action when needed
• Works "in line" with Manager in review of lower level staff's job competencies

Your profile

• 5-7 Years of Experience (Warehouse and Technical appliance experience) – Required
• High school diploma or equivalent work experience
• Ability to work with minimal supervision
• Current valid driving license
• Excellent customer relations skills
• Functional basic math skills
• Ability to explain issues in an understandable and logical manner
• Ability to make sound fact based decisions in the company's best interest
• Excellent verbal and writing skills
• Demonstrates good organizational skills
• Capacity to contribute guidance to peers
• Ability to read the English language, and write in the English language legibly
• Knowledge of common hand tools and proper tool use applications

The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based onyourspecific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

Benefits offered include the following:

• Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
• Wellness Plan that allows participating employees to earn lower medical care premiums.
• 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and also includes an annual employer-funded profit sharing contribution dependent on company profitability.
• Two weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
• Unlimited paid vacation for all Director and above level positions.
• The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
• 40 hours of paid personal leave (Production Line).
• 12 days of paid holidays per year (max 8 hours paid per day).
• Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.
• BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

BSH is an equal opportunity employer and does not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, military service, or any other protected class. By including everyone and ensuring equal opportunities, BSH unleashes its full potential - EOE / AA Employer.

This position is eligible for the Employee Referral Bonus program.