RDC Operations Lead

TireHub Career; Alburtis (Lehigh County); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance option

TireHub Health Savings Account

Disability and life insurance benefits

Paid vacation and holidays

Parental leave

401k with TireHub match

Tire discounts

Job summary

TireHub is seeking an experienced RDC Operations Lead to manage shipping and receiving within the Regional Distribution Center, emphasizing safety and service. You will lead daily warehouse operations, align teams including Hubbers, contractors and 3PLs, and drive improvements while maintaining budget and timelines.

You will champion a culture of trust and inclusion, optimize processes, monitor KPIs, and collaborate cross-functionally to deliver results and exceptional customer service.

Qualifications

• 5+ years of experience in operations and warehouse management
• Supervisor or management experience required
• Experience with KPI management
• BS/BA in Logistics, Business Administration or related field preferred

Responsibilities

• Serve as the primary RDC contact for operational inquiries and concerns
• Oversee and coordinate day-to-day RDC operations
• Schedule and assign work to Hubbers, contractors and 3PL operators
• Monitor progress of daily workload and ensure safety and efficiency
• Refine processes to increase effectiveness and capacity
• Ensure activities remain on-time and within budget
• Monitor KPIs and identify areas for improvement
• Collaborate with Ops teams, other RDCs, contractors and 3PL operators
• Address customer complaints professionally and timely
• Stay up-to-date on industry trends and best practices
• Drive continuous improvement and safe work practices

Skills

Leadership

Operations management

KPI management

Process improvement

Cross-functional collaboration

Education

BS/BA in Logistics or related field

Job description

The RDC Operations Lead will be responsible for the shipping and receiving functions within the Regional Distribution Center (RDC) with a focus on safety and customer service. The RDC Operations Lead will lead and influence the day-to-day warehouse operations, display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within the RDC team, including Hubbers, contractors and 3PL operators.

The individual must exhibit the following core TireHub commitments:

• Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about eachotherand our customersbecause we know business only gets done right when people respect each other and value relationships.
• Adventurous - WhatTireHubis set up to do isintentionallyoutrageous. So, we readily embracechallengeswith the courage to introduce new ideas and the ambition to build something unique.
• Relentless - We tackle our work with energy. We deliver on our commitments withenthusiasm. And we don't give up until we get to the end.
• Speedy - Speed is the currency in the tire industry. When we commit toa job, we get the job done – and we do it fast.

When you say YES to something bigger:

• Choose your day one benefits which include a no cost health insurance option
• TireHub funded Health Savings Account
• Additional benefit options including TireHub paid short/long term disability and life insurance benefits
• Paid vacation and holidays
• Parental leave programs
• Build your financial future with 401k including TireHub match
• Access to tire discounts, perks, and so much more!

Role Specifics:

• Serve as the primary point of contact at the RDC for all operational inquiries, issues, and concerns
• Oversees and coordinaties the day-to-day operations of the RDC including:
• Scheduling and assigning work to Hubber’s, contractors and/or 3PL operators
• Monitoring progress of daily workload, and
• Ensures work is completed safely, efficiently, and effectively.
• Refines existing processes and procedures to increase their effectiveness and efficiency while enhancing the RDCs’ internal capacity
• Ensures that operational activities remain on-time and within budget
• Monitors KPIs and performance metrics to identify areas of improvement
• Collaborates with Ops teams, other RDC’s, contractors, and 3PL operators to ensure smooth and efficient operations
• Addresses customer complaints to resolution or escalates (TLC’s and Customers) to the appropriate level in a professional and timely manner
• Identifies and resolves any operational bottlenecks
• Stays up-to-date on industry trends and best practices
• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, witha focus on safety and continuous improvement
• Manages Ambiguity:Operating effectively, even when things are notcertain,or the way forward is notclear
• Drives Results: Consistently achieving results, even under tough circumstances
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done. Focuses on continuous improvement ensuring safe work practices are followed.

Experience:

• 5+ years of applicable work experiences with a heavy focus on operations and warehouse management
• Supervisor or management experience required
• Experience with KPI management
• BS/BA in Logistics, Business administration or related field preferred

Knowledge, Skills, and Abilities:

• Demonstrated people skills including influencing skills, active listening and the ability to communicate effectively to diverse groups
• Process improvement experience
• Strong planning and organizational skills, including the ability to coordinate a variety of different projects and individuals and to adapt to unforeseen and unexpected requests or changes in priorities required.
• Ability to collaborate with business leaders and peers across the organization to anticipate, identify, recommend, and implement creative operational and customer service solutions.
• Proven track record of process improvement and operational excellence
• Strong leadership and team-building skills
• Excellent communication, problem-solving, and decision-making skills
• Highly analytical with a keen eye for detail

TireHub will consider the employment of all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. TireHub maintains a drug-free workplace in accordance with state and federal law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.