RD or RN Health Coach- Evernorth- Fairfax, VA

Norton Healthcare; Falls Church (VA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare company seeks a skilled professional for case management, focusing on customer health improvement through coaching and support. Candidates should have strong clinical abilities and at least three years of experience, with a Master's degree preferred. This role requires independent work and the ability to drive health engagement initiatives in a collaborative setting.

Qualifications

• 3+ years of experience in health coaching or education.
• Current ACLS/BLS/CPR/AED certification required.
• Extensive experience in diabetes education.

Responsibilities

• Handle complex case management assignments and reviews.
• Provide customer coaching and establish health improvement plans.
• Support health-related site events and promote health activities.

Skills

Clinical skills

Health education

Customer-centric approach

Strong computer skills

Group coaching

Education

Bachelor’s degree in health-related field

Master’s degree preferred

Job description

Provides advanced professional input to complex Case Management assignments/projects. Handles more complex, high acuity cases and/or account sensitive cases. Performs prospective, concurrent, and retrospective reviews for inpatient acute care, rehabilitation, referrals, and select outpatient services. Ensures that case management program objectives are met by evaluating the effectiveness of alternative care services and maintaining cost-effective, quality care. Evaluates, recommends, and maintains relationships with inpatient and outpatient counseling/treatment facilities. Evaluates employee counseling and treatment needs, making recommendations for program adjustments. May assist in designing and conducting training and educational seminars. Manages own caseload and coordinates all assigned cases. Acts as a team leader when implementing new tools or case management initiatives. Supports and guides junior professionals. Works independently, requiring only expert-level technical support. Exercises judgment in selecting and adapting techniques and procedures. Uses in-depth professional knowledge to develop models, procedures, and monitor trends within Case Management. A Master’s Degree in a healthcare-related field with current licensure may be required.

At Cigna, we listen to, advocate for, and collaborate with our customers to empower them to identify their health goals and own their solutions.

Here's how you'll make a difference:

• Provide onsite face-to-face customer coaching and support
• Identify customer health education needs through targeted assessments
• Collaborate with customers to establish health improvement plans and set personalized, evidence-based goals
• Empower customers to actively participate in their health outcomes
• Assist customers in overcoming barriers to better health
• Lead and support health and wellness promotional activities, such as group coaching, wellness challenges, and seminars
• May perform biometric screenings, including finger sticks, blood pressure, and body composition
• Utilize biometric data and motivational interviewing techniques to improve clinical outcomes
• Support health-related site events like open enrollment, wellness committees, flu shot clinics, and health fairs
• Promote and exemplify the Consumer Health Engagement cultural beliefs to foster accountability and organizational results

What we expect from you:

• Strong clinical skills with at least 3 years of experience in health coaching, education, and promotion
• Current ACLS/BLS/CPR/AED certification
• Extensive diabetes education experience in individual and group settings
• Bachelor’s degree in a health-related field; Master’s preferred
• High energy and dynamic presentation skills
• Positive role model demonstrating healthy behaviors
• Passion for health improvement
• Ability to work independently
• Customer-centric approach
• Proactive collaboration with clients and partners
• Understanding of clinical targets and outcome measurements, with action plan development skills
• Strong computer and administrative skills

Bonus points for:

• Registered Dietitian
• Certified Diabetes Educator
• CHES (Certified Health Education Specialist)
• Motivational interviewing training/experience
• Experience with smoking cessation and diabetes management

For remote work, a broadband or fiber optic internet connection of at least 10Mbps download and 5Mbps upload is required.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care, and benefit solutions to improve health and vitality. We innovate to make illness prediction, prevention, and treatment more accessible. Join us in driving growth and improving lives.

Qualified applicants are considered regardless of race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, or other protected characteristics.

If you need reasonable accommodation for the application process, email: [e-mail]. Do not email for application updates or resumes.

The Cigna Group maintains a tobacco-free policy and may not hire tobacco/nicotine users in certain states unless they participate in a cessation program. Consideration of criminal histories will be in accordance with laws.