RCS Team Lead: Scheduling & Referral Management

IU Health; Indianapolis (IN); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

IU Health is seeking a RCS Team Lead to oversee centralized scheduling and referral management operations in Indiana. You will coach frontline staff, ensure adherence to workflows, and drive a high-quality patient experience across busy scheduling teams in Indianapolis.

The role emphasizes leadership, collaboration with revenue cycle specialists, and ongoing process improvement within a large health system.

Qualifikationen

• Must have strong interpersonal, problem-solving, and analytic skills.
• Experience in healthcare, patient access, or call center operations is preferred.
• Requires effective written and verbal communication in group settings.

Aufgaben

• Lead centralized scheduling and referral management teams to ensure consistent patient experience.
• Provide real-time coaching and operational support to staff.
• Monitor call volume, work queues, and referral activity to guide staffing and performance.

Kenntnisse

Leadership

Communication

Problem-solving

Teamwork

Adaptability

Ausbildung

High School Diploma

Bachelor's degree preferred

Tools

Revenue Cycle Systems

Jobbeschreibung

IU Health is seeking a RCS Team Lead to oversee centralized scheduling and referral management operations in Indiana. You will coach frontline staff, ensure adherence to workflows, and drive a high-quality patient experience across busy scheduling teams in Indianapolis.

The role emphasizes leadership, collaboration with revenue cycle specialists, and ongoing process improvement within a large health system.