RCM Training Specialist

Inovalon; Texarkana (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Inovalon seeks a Training Specialist to design, plan, and deliver comprehensive training programs for clients and partners. You will create materials, coordinate documentation, and develop engaging learning experiences to drive industry expertise and operational success.

The role covers delivering training for Revenue Cycle Management applications, updating materials, and leveraging data to improve programs.

Qualifications

• 3+ years in learning and development
• Ability to design and deliver educational curriculum
• Ability to create/adapt training materials for policy changes
• Advanced Microsoft Office skills
• Proficiency with authoring tools and CRM software
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Independent work capability
• SaaS experience a plus
• Healthcare EDI/ HIPAA knowledge a plus

Responsibilities

• Develop and implement training programs for clients and partners using varied delivery methods
• Create materials including user guides and job aids
• Update materials and online resources regularly
• Deliver synchronous and asynchronous training for Revenue Cycle Management applications
• Facilitate trainings for customers and partners
• Provide feedback on learning progress to management
• Use assessments and surveys to improve programs
• Record/edit trainings and upload to LMS
• Collaborate with sales to deliver engaging solutions
• Adhere to HIPAA and confidentiality policies

Skills

Learning & development

Goal planning

Create/adapt training materials

Customer service

Organizational skills

Independent work

Healthcare EDI knowledge

HIPAA knowledge

SaaS experience

MS Office

Education

Bachelor's degree or equivalent

Tools

Adobe Creative Cloud

Articulate Storyline

Camtasia Studio

Salesforce

Microsoft Office

Job description

Overview

The Training Specialist is responsible for designing, planning, and delivering training programs that support the development and success of clients and partners. The Training Specialist will coordinate training documentation and other tools and will create multi-faceted training experiences to refine content and improve learning initiatives that drive industry expertise and operational success.

Duties and Responsibilities

• Develop and implement robust training programs for clients and partners using a variety of training delivery methods


• Create effective training materials, including user guides, job aids, visual aids, etc.


• Oversee the timely updates of materials, including but not limited to reference guides and online resources


• Deliver training (both synchronous and asynchronous) for Revenue Cycle Management applications, including end-to-end training and new release training, as needed to clients.


• Facilitate both small and large customer and partner training sessions, utilizing appropriate training methodology


• Provide feedback to management regarding customer and partner learning progress


• Leverage metrics and data from assessments, surveys, and 1:1 sessions to identify, communicate, and implement improvements to training programs


• Record and edit training sessions, e-learnings, product releases and company meetings. Upload content into the LMS for training use


• Work both independently and collaboratively to design and deliver engaging solutions to the sales team


• Other projects and duties as assigned


• Maintain compliance with Inovalon's policies, procedures and mission statement


• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position


• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer

Job Requirements

• Minimum of 3 years' learning and development expertise, with direct experience creating and delivering educational curriculum and content


• Utilizes experience and independent judgment to plan and accomplish goals


• Ability to efficiently create/adapt training materials to reflect policy and procedure changes


• Advanced user of Microsoft Office suite (PowerPoint, SharePoint, MS Word, MS Excel, MS Outlook, Visio.)


• Intermediate skill level with authoring tools such as; Adobe Creative Cloud, Articulate Storyline and Camtasia Studio


• Skilled user of CRM applications such as Salesforce


• Excellent verbal and written customer service skillset, including the capacity to effectively assess problems and communicate solutions


• Strong organizational skills with close attention to detail and the ability to prioritize


• Ability to work independently, assisting others as needed


• Proficient knowledge of Healthcare EDI Knowledge (ANSI X12, 835, 837, 270/271) is a plus


• Proficient knowledge of HIPPA transaction code set is a plus


• Experience with using and supporting Software as a Service (SaaS) is a plus

Education

• Bachelor's degree or equivalent work experience

Physical Demands and Work Environment

• Sedentary work (i.e. sitting for long periods of time)


• Exerting up to 10 pounds of force occasionally and/or negligible amount of force


• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions


• Subject to inside environmental conditions


• Travel for this position is expected to be less than 5%

This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)

If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.

By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

To review the legal requirements, including all labor law posters, please visit this link

To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link

Work Location: If the US position is listed as remote, employees who reside within a 40-mile radius of one of our office locations in Tampa, FL; Canonsburg, PA; or Bowie, MD will follow a hybrid work schedule and are expected to work in the office two days per week (Tuesdays and Wednesdays).