RCM Representative Senior, Third-Party Claims-HB&PB

Hennepin County Medical Center; Minneapolis (MN); Remote; USD 80,000 - 100,000; Full time

Job summary

A prominent healthcare facility is seeking an experienced RCM Representative Senior to join their Third-Party Claims team. This full-time position primarily works remotely and involves gathering patient information, resolving claim issues, and providing exceptional customer service. Candidates should have at least 2 years of clerical experience in the healthcare revenue cycle. This role offers competitive pay and a comprehensive benefits package, along with opportunities for career growth.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Funds

Paid Time Off

Tuition reimbursement

Qualifications

• 2 years clerical experience in health care revenue cycle operations: billing/claims, patient accounting, collections, admissions, registration, etc.
• Bilingual strongly preferred, required in some positions.
• Excellent verbal and written communication skills.

Responsibilities

• Gathers information from patients to register and verify details.
• Provides customer service related to billing and claims.
• Utilizes software tools for financial care activities.

Skills

Clerical experience in healthcare revenue cycle

Bilingual communication

Analytical skills

Education

2 years clerical experience in health care revenue cycle operations

Approved equivalent combination of education and experience

Tools

Microsoft Office

Electronic health record software

Job description

Overview

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

Summary

We are currently seeking a RCM Representative Senior to join our Third-Party Claims-HB&PB team. This full-time role will primarily work remotely (Days, M-F).

Purpose of this position

Working under general supervision, provides revenue cycle services to incoming and existing patients and their families either in person or by telephone. Is responsible for gathering patient information needed to provide services such as following up on complex claim issues, financial clearance, customer service, or admission. Works will be assigned via a work queue in the electronic health record system.

Current list of non-MN states where Hennepin Healthcare is an eligible employer: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nevada, North Carolina, North Dakota, New Mexico, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin.

Responsibilities

• Gathers information from patients, clients/family members, clinical areas, government agencies, employers, third party payors, and/or medical payment programs, etc., to register patients, gather or update information, obtain referrals and pre-authorizations, complete forms, conduct evaluations, determine benefits and eligibility, determine financial responsibility, and identify sources of payment for services
• Requests, inputs, verifies, and modifies patient's demographic, primary care provider, and payor information
• Utilizes tools, including computer programs, when indicated
• Makes appropriate referrals (e.g., Patient Financial Care Specialists, Collections Specialists) as appropriate
• Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
• Answers questions (by phone and in-person) and provides quotes for services (including discounts), identifies financial resources, etc. in accordance with policies and procedures
• Utilizes various databases and specialized computer software for financial care activities including eligibility verifications, pre-authorizations, medical necessity, review/updating of patient accounts, etc.
• Establishes plans (patient liabilities, payment, etc.) and conducts follow up activities related to those plans
• Inputs, retrieves, and modifies information and data stored in computerized systems and programs; generates reports using computer software
• Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients, staff, payors, and agencies
• Works with Claims and Collections (both internally and with collection agencies) to assist patients and their families with billing and payment activities to increase cash flow
• Other duties as assigned

Qualifications

Minimum Qualifications:

• 2 years clerical experience in health care revenue cycle operations: billing/claims, patient accounting, collections, admissions, registration, etc.
• Bilingual strongly preferred, required in some positions

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications:

• Demonstrated organizational skills and the ability to prioritize and manage tasks based on established criteria
• Excellent verbal and written communication and interpersonal skills
• Ability to work independently with minimal supervision, within a team setting and be supportive of team members
• Proficient with Microsoft Office
• Ability to analyze issues and make judgments about appropriate steps toward solutions
• Credentialed Revenue Cycle Representative (CRCR) preferred

Knowledge/ Skills/ Abilities:

• Knowledge of patient billing claims process
• Ability to communicate with patients and families under sometimes stressful circumstances
• Strong telephone communication skills
• Experience with electronic health record or similar software program
• Knowledge of payor programs
• Knowledge of applicable federal and state regulations

Additional information

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients\' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Total Rewards Package

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Disability Insurance; Retirement Funds; Paid Time Off; Tuition reimbursement; and license and Certification reimbursement (Available ONLY for benefit eligible positions).
• For a complete list of our benefits, please visit our career site on why you should work for us.

Department: Third-Party Claims-HB&PB

Primary Location: MN-Minneapolis-Downtown Campus

Standard Hours/FTE Status: FTE = 1.00 (80 hours per pay period)

Shift Detail: Day

Job Level: Staff

Employee Status: Regular

Eligible for Benefits: Yes

Union/Non Union: Union

Min salary: $20.70

Max salary: $27.25

Job Posting: Mar-07-2025