RCM Refund Specialist

Sonrava Health; Santa Ana (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Western Dental Services, Inc. in Santa Ana, California seeks a Refund Processor with at least 2 years of data entry experience to perform daily refunds to patients via check or credit card.

This role reports to a supervisor and duties include audits, account adjustments, and coordinating with the Accounting Department. The position requires dental knowledge, strong communication skills, and the ability to handle refund requests efficiently while maintaining accuracy in documentation and payment

Qualifications

• Dental knowledge/background.
• 2 years of data entry.
• HS or GED Diploma.

Responsibilities

• Initial account audit and/or second review audit.
• Adjust accounts receivable balance.
• Verify payments received with the Accounting Department.
• Follow up on outstanding refund requests.
• Special projects for refund and transfers.
• Finalize paperwork submitted to the Accounting Department.
• Answer phones to help patients with questions concerning the refund.

Skills

Verbal & written communication

10-key data entry

Education

HS or GED diploma

Job description

Overview

Western Dental Services, Inc., California’s largest dental services provider and one of the nation’s largest dental HMO’s, is looking for a bright, motivated, individual. This position requires at least 2years of professional experience to join Western’s team. Western Dental’s team consists of over 4,400 professionals and nonclinical employees at Western’s corporate headquarters in Orange, California and more than 300 dental clinic locations.

The Refund Processor will conduct account financial audits and process refunds on a daily basis to patients via Check and/or Credit Card. Refund Processor reports to his/her supervisor with any issues and decisions that need to be made when processing a refund.

Major Accountabilities

• Initial account audit and/or second review audit
• Adjust accounts receivable balance
• Verify payments received with our Accounting Department
• Follow up on outstanding refund requests
• Special Projects for refund and transfers
• Finalize paperwork that is submitted to our Accounting Department
• Answer phones to help patients with questions concerning the refund

Qualifications

Experience Requirement

• Dental Knowledge/background
• 2 years Of Data Entry
• HS or GED Diploma

Necessary Skills Sets

• Excellent verbal and written communication
• Knowledge of 10 key by adding machine and PC