RCM Program Manager

PathGroup; Nashville (TN); Remote; USD 90,000 - 130,000; Full time

Job summary

PathGroup is seeking an experienced Revenue Cycle Management Manager to oversee the RCM processes and related procedures, focusing on workflow efficiency, effective reimbursement, and accurate reporting. The role requires leadership across one or more RCM departments, with emphasis on compliance and data-driven improvements.

The position emphasizes staff development, performance management, and coordinating with other departments to optimize financial and operational outcomes.

Responsibilities

• Lead and supervise Revenue Cycle Management departments and staff.
• Develop and document procedures to improve workflow efficiency and reimbursement.
• Oversee hiring: interview candidates, set performance expectations, update job descriptions.
• Coach, counsel, motivate, and evaluate employees; apply disciplinary actions when needed.
• Maintain ethical, non-discriminatory, safe work environment and clear communication channels.
• Monitor operations, identify problems, and implement changes as appropriate.
• Set long- and short-term department goals and track progress.
• Create efficiencies and streamline department processes.
• Prepare monthly management reports with department metrics.
• Promote a positive work environment and collaborate with teams across the company.
• Analyze data to identify issues and coordinate with other departments to implement changes.
• Ensure compliance with privacy, security policies and regulatory guidelines.

Job description

The Revenue Cycle Management (RCM) Manager will maintain a Revenue Cycle Management process, and its related procedures that center on workflow efficiency, effective reimbursement, and accurate reporting.

JOB RESPONSIBILITIES

ESSENTIAL FUNCTIONS

• Support PathGroup's mission, vision, goals and management decisions.
• Provide leadership and supervise/manage one or more Revenue Cycle Management departments, make decisions, solve problems, develop and document procedures and conduct and attend meetings.
• Manage the employee hiring process including; interviewing prospective employees, developing performance expectations, and updating job descriptions by identifying essential functions, knowledge, skills and abilities required for applicable positions.
• Manage employee performance by coaching, counseling, motivating, and evaluating employees on a continual basis. Implement disciplinary action as needed and in consultation with Human Resources.
• Ensure effective employee relations by sustaining an ethical, non-discriminatory and safe work environment and establishing effective communication lines and methods. Identify and solve employee problems, manage conflict, and respond to grievances as needed.
• Continuously monitor and evaluate departmental operations and workflow, identify problems and utilize good problem-solving skills to make changes as needed.
• Establish and execute long & short-term department goals.
• Create efficiencies and streamlines department.
• Prepare and submit monthly management reports including department metrics.
• Promote a positive work environment.
• Analyze data to identify problems and collaborate with other departments to implement change.
• Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
• Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies

NON-ESSENTIAL FUNCTIONS

• Work with other departments.
• Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
• Other duties as assigned.

Requirements

See attached.

Work Location Type

Remote

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