RCM Learning Development Leader

Pennant Group; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

An innovative company in the healthcare sector is seeking a dedicated member for their service team. This role focuses on training staff in revenue cycle processes within the home health and hospice industry. You'll enhance agency policies, ensure compliance, and create effective training programs while collaborating with various teams. This full-time, remote position offers a chance to make a significant impact in a supportive environment that values personal and professional growth. Join a forward-thinking organization that prioritizes its employees and fosters a culture of learning and accountability.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Professional Development Opportunities

Free E-Courses

Seminars

Qualifications

• 2+ years of experience in accounts receivable within Home Health and Hospice sectors.
• Experience in supporting and training business office managers across multiple sites.

Responsibilities

• Train agency staff in revenue cycle processes including pre-billing and authorizations.
• Ensure compliance with revenue and accounts receivable procedures.
• Develop reporting metrics to identify training needs.

Skills

Accounts Receivable

Training and Development

Policy Compliance

Software Systems Knowledge

Communication Skills

Education

Bachelor's Degree in Business or related field

Tools

Homecare Homebase

Wastara

Ticketing Software

Job description

About the Company

Pennant Services is a dynamic and progressive company in the rapidly expanding senior living, home health, hospice, and home care industries. Our affiliates operate 180 senior living, home health, hospice, and home care operations across the United States. These operations function independently with support from the "Service Center," a centralized team providing clinical, legal, risk management, HR, training, accounting, IT, and other resources, enabling on-site leaders and caregivers to focus on care and business issues.

Our culture is driven by core values called "CAPLICO": Customer Second, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Celebrate, and Ownership. We foster an environment where employees feel valued and excited about their impact, promoting personal and professional growth towards continued success.

JOB SUMMARY

The position is a highly visible, accessible, and dedicated member of our service team. The primary purpose is to train agency staff in revenue cycle processes, including pre-billing, authorizations, eligibility, and scheduling within the home health and hospice industry.

DUTIES & RESPONSIBILITIES

• Support the accounts receivable functions under the supervision of the Director of RCM Operations.
• Enhance agency policies and procedures related to revenue and accounts receivable cycles.
• Train, monitor, and update policies to comply with government regulations for home health, hospice, and home care.
• Assist agencies in developing accounting policies, establishing rapport, and emphasizing accurate reporting procedures.
• Ensure compliance with established revenue and accounts receivable procedures.
• Partner with RC Portfolio Leaders to monitor course activity and develop ongoing education plans.
• Possess knowledge of software systems used in home health, hospice, and home care, and train staff accordingly.
• Monitor agencies with turnover or new hires to create training action plans.
• Collaborate with LMS and CIT programs to provide effective training and support.
• Utilize ticketing software to track support and education needs trends.
• Develop reporting metrics to identify agencies needing additional training and education support.
• Create metrics to measure progress and results from training initiatives.
• Partner with the data team to develop tools and dashboards for reporting.
• Lead the creation of best practices for Service Center and Field operations, ensuring they are easy to understand and adopt.
• Manage and lead a team of learning resources.
• Participate in workshops and seminars to stay updated on industry changes and maintain professional status.
• Create and maintain a positive, warm, and professional environment aligned with company culture and values.

Note: The above statements are representative of major duties and responsibilities. Other tasks may be assigned as needed.

MINIMUM REQUIREMENTS

• 2+ years’ experience in accounts receivable within Home Health and Hospice sectors.
• Experience supporting, training, and assisting business office managers across multiple sites.
• Experience with platforms like Homecare Homebase and Wastara is a plus.

ADDITIONAL INFORMATION

We offer a comprehensive benefits package, including medical, dental, vision, 401(k) with company match, and professional development opportunities through free e-courses and seminars. Compensation is based on experience. This is a full-time, remote position at our Pennant Service Center in Eagle, ID.

If interested, please submit your resume. We look forward to hearing from you!

About The Pennant Group

Learn more at www.pennantgroup.com. The Pennant Group, Inc. operates independent subsidiaries providing healthcare services across the US, each managed separately with its own management and assets.