RCM Account Manager

Jorie Healthcare Partners LLC; Oak Brook (IL); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Jorie Healthcare Partners LLC seeks an experienced Revenue Cycle Management (RCM) Account Manager to oversee client relationships, drive service delivery excellence, and support automation initiatives across healthcare revenue cycle functions.

As the primary liaison, you will monitor KPIs, manage contracts, and collaborate with internal teams to enhance efficiency, accuracy, and client outcomes. This remote role offers standard hours and opportunities to influence strategic growth.

Qualifications

• Experience managing relationships with healthcare clients and driving service delivery.
• Ability to monitor KPIs, SLAs, and operational metrics.
• Experience identifying and implementing automation opportunities.
• Strong communication and presentation skills for business reviews.
• Proven problem-solving and escalation management abilities.

Responsibilities

• Serve as primary liaison between clients and internal teams to ensure satisfaction.
• Oversee contractual obligations, service scope, and invoicing verification.
• Monitor KPIs, SLAs, and performance metrics for client programs.
• Collaborate with internal teams to drive efficiency and client outcomes.
• Partner with technology teams to prioritize and implement automation opportunities.
• Lead issue escalation, root-cause analysis, and resolution efforts.
• Prepare business reviews and dashboards for clients and leadership.
• Provide strategic recommendations to improve revenue cycle performance.

Skills

Client relationship management

Healthcare revenue cycle

Project management

Data analysis

Process improvement

Cross-functional collaboration

Presentation skills

Job description

About the Role

JorieAI is seeking an experienced Revenue Cycle Management (RCM) Account Manager to serve as the primary liaison between clients and internal operational teams. This role is responsible for overseeing client relationships, ensuring service delivery excellence, driving process improvements, supporting automation initiatives, and achieving financial and operational performance objectives across healthcare revenue cycle functions. The ideal candidate combines strategic account management skills with a strong understanding of healthcare revenue cycle operations and a commitment to fostering a culture of accountability, continuous improvement, and operational excellence while delivering exceptional client experiences.

Location & Schedule

• Remote position within the United States
• Hours 8:00-5:00CST- Monday through Friday

Key Responsibilities

• Serve as the primary point of contact alongside Client Success for assigned client accounts, fostering strong client relationships and ensuring a high level of customer satisfaction.
• Manage and oversee contractual obligations, service scope, invoice verification, performance expectations, and operational deliverables.
• Monitor key performance indicators (KPIs), service level agreements (SLAs), and operational metrics to ensure compliance with client and organizational expectations.
• Collaborate with internal teams to monitor service performance, identify opportunities for improvement, and implement solutions that enhance operational efficiency and client outcomes.
• Partner with technology teams to identify, prioritize, and implement automation opportunities that improve efficiency, scalability, accuracy, and overall revenue cycle performance.
• Lead issue identification, escalation management, root cause analysis, and resolution efforts to address client concerns and operational challenges.
• Collaborate with clients and internal leadership regarding service enhancements, scope modifications, and operational initiatives.
• Prepare and deliver business reviews, performance reports, dashboards, and presentations to clients and internal leadership.
• Provide strategic recommendations to improve revenue cycle performance, increase effectiveness, and support organizational growth objectives.