RC Hospitality Solutions - Assistant Community Association Manager (CAM)

RC Hospitality Solutions and 30A Escapes LLC; Panama City Beach (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant Community Association Manager to oversee the operational and administrative functions of a vibrant community. This hands-on leadership role demands strong management and customer service skills, ensuring that all community needs are met while adhering to local regulations. You will be the key point of contact for homeowners and the Board of Directors, coordinating maintenance, managing vendor relationships, and preparing budgets. If you thrive in a dynamic environment and are passionate about community management, this opportunity is perfect for you.

Qualifications

• 3+ years of experience as a Community Association Manager (CAM) required.
• Extensive knowledge of plumbing, electrical, HVAC, and refrigeration.

Responsibilities

• Oversee daily activities and ensure compliance with guidelines and statutes.
• Coordinate maintenance and repairs for community properties.
• Act as a liaison between boards and homeowners, addressing their needs.

Skills

Management Skills

Customer Service Skills

Supervisory Skills

Problem Solving

Communication Skills

Education

Community Association License in Florida

Valid Driver's License

Tools

RFP for Bid Solicitation

Job description

This position will assist with the day-to-day activities of the Community Association to ensure that federal, state and local guidelines/statutes are being followed. Perform regular property inspections and coordinate the maintenance and repair to maintain the association common property; work closely and effectively with the Board of Directors; attend Board meetings and Annual Owner meetings as needed; act as a liaison between the Association Boards and homeowners; oversee the activities of contracted vendors.

Strong management skills, customer service skills and supervisory skills are required.

This is a hands-on leadership position responsible for overseeing the operational, administrative, financial, human resources, maintenance and security functions of an HOA community. The position requires the Assistant Community Association Manager to be on call 24-hours a day, 7 days a week for emergency consultation in the event of incidents requiring management intervention. All services of the Assistant Community Association Manager are under the direct supervision of RC Hospitality Solutions and are performed as stated, in the Management agreement between the governing Board of Directors and RC Hospitality Solutions.

Essential Duties and Responsibilities:

• Act as liaisons between on-site managers or tenants and owners.
• Confer regularly with community association members to ensure their needs are being met.
• Direct and coordinate the activities of staff and contract personnel, and evaluate their performance.
• Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
• Investigate complaints, disturbances and violations, and resolve problems, following management rules and regulations.
• Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs or property availability.
• Manage and oversee operations, maintenance, administration, and improvements of commercial, industrial or residential properties.
• Plan, schedule and coordinate general maintenance, major repairs and remodeling.
• Assist in preparing detailed budgets and financial reports for properties.
• Prepare and administer contracts for provision of property services such as cleaning, maintenance and security services.
• Purchase building and maintenance supplies, equipment or furniture.
• Maintain contact with insurance carriers, fire and police departments and other agencies to ensure protection and compliance with codes and regulations.
• Meet with boards of directors and committees to discuss and resolve legal and environmental issues.
• Analyze advantages and disadvantages of alternative solutions to problems and make recommendations to the Board of Directors.
• Develop and submit complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions. Maintains financials.
• Establish and maintain industry contacts and relationships in the property's marketplace through involvement in trade organizations, property management and real estate associations and networking opportunities with vendor outreach and peer groups.
• Set and adhere to the highest standards of performance and instill them in the staff by personal follow-up to ensure that the service is being delivered. Demonstrates a routine and effective ability to adjust to changing circumstances.
• Communicate in a professional manner and display exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems.
• Ability to run a Board of Directors meeting when necessary according to the particular Association’s Governing Documents and Robert’s Rules of Order.
• Assist the CAM in creating a management report, which depicts the actual condition of the building, progress of specific projects and makes clear and concise recommendations.
• Monitor contracts regularly. Send cancellation notices timely.
• Maintain accurate records, files and communications pertinent to the Association office (cabinets and computer files).
• Organize insurance files and policies.
• Update Association Communication – Update association info boards, prepare association newsletter and/or other communication with owners and residents.
• Perform employee evaluations and conduct staff meetings.
• Prepare a bid comparison analysis spreadsheet.
• Extensive knowledge of plumbing, electrical, HVAC and refrigeration.
• Prepare and use of RFP for bid solicitation (Request for Proposal with scope of work detailed).

Certificates and Licenses:

Must possess and maintain a valid driver’s license. Must maintain and possess a valid Community Association license in Florida.

The preferred Candidate needs a minimum of 3 years experience as a CAM and preferably with high-rise condominium experience.