RB Residential Support Staff

Abhealthnetwork; Scranton (Lackawanna County); Vor Ort; USD 18.000 - 25.000; Vollzeit

Zusammenfassung

Abhealthnetwork seeks a Residential Support Staff to provide direct, front-line care in a 24/7 mental health treatment environment. You will supervise residents, assist with ADLs, and help maintain a safe, therapeutic milieu while ensuring the facility’s daily schedule is followed.

The role emphasizes de-escalation, non-violent crisis intervention, documentation of incidents in the EMR, and communication with the clinical team.

Qualifikationen

• Minimum: High School Diploma or GED.
• Preferred: Associate or Bachelor's degree in a human services field (Psychology, Social Work, etc.).
• Experience in behavioral health, residential, or hospital settings is highly preferred.

Aufgaben

• Provide 24/7 supervision of residents to maintain a safe environment.
• Conduct documented safety checks and rounds per facility protocol.
• Monitor resident interactions and use approved de-escalation techniques.
• Assist residents with ADLs including hygiene and room cleanliness.
• Facilitate daily facility schedule: meals, groups, appointments.
• Lead non-clinical psychoeducational activities and community meetings as assigned.
• Model professional boundaries and confidentiality (HIPAA).
• Coordinate and supervise recreational activities to promote social engagement.

Kenntnisse

HIPAA confidentiality

Interpersonal skills

Calm under pressure

Basic computer literacy

Ausbildung

High School Diploma or GED

Associate or Bachelor's in Human Services

Tools

EMR software

Jobbeschreibung

The Residential Support Staff (RSS) provides direct, front-line support and supervision to residents in a 24/7 mental health treatment environment. The RSS is responsible for maintaining a safe, therapeutic milieu, assisting clients with activities of daily living (ADLs), and ensuring the facility’s daily schedule is followed. As a key member of the direct-care team, the RSS monitors resident behavior, implements de-escalation techniques when necessary, and provides essential documentation to the clinical team.

Essential Duties and Responsibilities

1. Client Supervision and Safety

• Provide continuous 24/7 supervision of residents to ensure a safe and supportive environment.
• Conduct regular, documented safety checks and "rounds" according to facility protocol.
• Monitor resident interactions and intervene using approved non-violent crisis intervention (NCI) or de-escalation techniques to manage behavioral disruptions.
• Assist residents with Activities of Daily Living (ADLs), including hygiene, room cleanliness, and physical health needs.
• Facilitate the daily facility schedule, ensuring residents attend meals, clinical groups, and appointments on time.
• Lead non-clinical psychoeducational activities and community meetings as assigned.
• Model healthy social boundaries and professional behavior for residents at all times.
• Coordinate and supervise recreational activities and outings to promote social engagement.

3. Documentation and Communication

• Maintain accurate, real-time documentation of resident behavior, significant incidents, and shift logs in the Electronic Medical Record (EMR) system.
• Provide detailed "hand-off" reports to incoming shifts to ensure continuity of care and safety.
• Report all clinical concerns or safety risks immediately to the Nursing staff or the Mental Health Professional (MHP) on duty.
• Assist in the collection of vitals or supervised toxicology screenings as required by the medical team.

4. Operational Support

• Assist with the admission and orientation of new residents, including baggage searches and facility tours.
• Ensure the facility remains clean and orderly; report maintenance or safety hazards to the Operations Manager.
• Provide safe transportation for residents to off-site medical or psychiatric appointments as needed.

Qualifications

Education and Experience

• Minimum Requirement: High School Diploma or equivalent (GED).
• Preferred: Associate or bachelor’s degree in a human services field (Psychology, Social Work, etc.).
• Experience: Prior experience in a behavioral health, residential, or hospital setting is highly preferred.

Certifications and Clearances

• Must pass all state-mandated background checks.
• Current CPR/First Aid certification (or ability to obtain during onboarding).
• Certification in a recognized crisis intervention model (e.g., CPI, NCI) is preferred.
• Valid Driver’s License with a clean driving record.

Knowledge and Skills

• Ability to maintain strict professional boundaries and confidentiality (HIPAA).
• Strong interpersonal skills and the ability to remain calm and empathetic in high-stress situations.
• Basic computer literacy for documentation and communication.

Physical Requirements

• Ability to stand or walk for extended periods (8-12-hourshifts).
• Ability to lift up to 25 lbs.
• Ability to physically intervene in the event of a behavioral crisis according to trained safety protocols.